20320T Avaya Administering AXP On-Prem (formerly Avaya Aura CC Elite) R8 Exam Dumps

dumps2025-02-07T09:40:19+08:00

Passing Avaya Administering AXP On-Prem (formerly Avaya Aura CC Elite) R8 20320T exam is a required test for earning ASAC-0018 credential. The 20320T online test contains 40 questions, and you have 60 minutes to finish the online test. The minimum passing score for Avaya 20320T exam is 70%. We provide the latest Avaya ASAC 20320T exam dumps, which are valuable for you to pass the test easily. Free Avaya Administering AXP On-Prem (formerly Avaya Aura CC Elite) R8 20320T exam dumps are available below.

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1. In which use case would a vector with skills-based routing be most effective?

When calls need to be directed to agents speaking multiple languages

When all agents have the same skill set

When calls are straightforward and require minimal specialization

When the call volume is consistently low

2. Which setting is essential when configuring a hunt group to ensure calls are evenly distributed among available agents?

Queue Priority

Call Waiting

Distribution Algorithm

Ring Pattern

3. Which feature of Avaya Aura Call Center Elite R8 supports enhanced customer interaction?

Email routing

Skill-based call routing

Automatic speech recognition

Real-time language translation

4. Which settings are necessary to configure call distribution based on caller input and IVR selections in Avaya AXP On-Prem? (Select two)

IVR scripting

Caller ID recognition

Direct extension calling

Database lookup integration

5. How can you ensure that changes made to a vector are effective without impacting live traffic?

Implement changes during low traffic periods.

Test changes in a development environment.

Apply changes to all vectors simultaneously.

Monitor changes in real-time during peak hours.

6. How does Avaya Aura Call Center Elite R8 handle high call volumes during peak times?

By redirecting calls to a voice mail

Utilizing overflow hunt groups

Offering call-back options to callers

Reducing call quality to save bandwidth

7. Which steps are involved in resolving unexpected behavior in call routing through vectors? (Select two)

Rewriting the entire vector script

Isolating the vector for testing

Verifying conditions and criteria defined in the vector

Increasing server capacity

8. What is the first step in adding a new agent login ID in the Avaya Experience Platform?

Assigning a station

Creating a user profile

Configuring the dial plan

Setting up voicemail

9. What common issues should be checked when a call vector does not activate at scheduled times? (Select two)

Time synchronization in the system

Conflicts with other vectors

Incorrect agent login status

Misconfigured holiday tables

10. Which tool within the Avaya Experience Platform is typically used to add and configure new agent stations?

System Manager

Configuration Wizard

Administrative Console

User Management Interface

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11. How do splits differ from traditional hunt groups in Avaya AXP On-Prem systems?

Splits do not allow for call queuing

Splits are used exclusively for outbound calling campaigns

Splits can be defined by the skill level of agents

Splits handle only internal communication

12. Which module in the Avaya platform is typically used to configure announcements for call flows?

System Manager

Application Builder

Media Manager

Call Vectoring Editor

13. How does Avaya AXP On-Prem integrate emergency services dialing within its dialing plan?

By automatically prioritizing emergency numbers

By reserving dedicated lines for emergency calls

By requiring manual activation for each emergency call

By implementing a universal emergency number across the network

14. What configuration allows for calls to be redirected to other teams if the initial team is unavailable in Avaya AXP On-Prem?

Overflow Routing

Conditional Routing

Time of Day Routing

Backup Routing

15. What are the key considerations when setting up announcements in Avaya Experience Platform? (Select two)

Time of day the announcement will play

The volume level of the announcement

Language options available

Length of the message

16. What capabilities are enabled by the Avaya Aura Call Center Elite R8 for improving agent performance? (Select two)

Real-time analytics on agent effectiveness

Automatic pausing of calls when agents are unavailable

Historical reporting on call patterns

Integration with workforce management tools

17. Which tool is essential for activating advanced dialing features in AXP On-Prem?

The system management console

The web-based administration portal

Command-line interface

External configuration files

18. How do feature access codes enhance the functionality of hunt groups in Avaya AXP On-Prem?

By allowing quick changes to hunt group settings

By enabling on-the-fly addition of members to the hunt group

By providing detailed reports on hunt group performance

By facilitating the recording of hunt group calls

20320T Avaya Administering AXP On-Prem (formerly Avaya Aura CC Elite) R8 Exam Dumps

20320T Avaya Administering AXP On-Prem (formerly Avaya Aura CC Elite) R8 Exam Dumps

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