220-1101 CompTIA A+ Core 1 Exam Dumps Questions

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220-1101 Core 1 is the new upgrade test of the 220-1001 test, which will be retired on October 20, 2022. We provide the latest CompTIA A+ 220-1101 Core 1 exam dumps questions, which are your best preparation material. Learning CompTIA A+ 220-1101 exam information is also helpful for you to study.

There are 90 questions in the real CompTIA A+ 220-1101 Core 1 exam, and you have 90 minutes to finish the test. The required passing score for CompTIA A+ 220-1101 exam is 675. The available languages for the CompTIA 220-1101 exam are English at launch, German, Japanese, Portuguese, Thai, and Spanish. Free CompTIA A+ 220-1101 Core 1 exam dumps questions are below.

Page 1 of 20

1. A user sends a print job lo a network printer, and the print job uses double the amount of paper as expected.

Which of the following should the user configure to get the expected result?

Duplex

Collate

Landscape

Transparency

2. A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well.

Which of the following technologies is the site MOST likely using?

Fiber

Cable

DSL

Satellite

3. A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed.

Which of the following is MOST likely the cause of these issues?

The hard disk drivers have been corrupted

The HDD cables need reseating.

A RAID disk failed.

The HDD has no free space.

4. Which of the following options provides correct information about 2.4GHz and 5GHz wireless frequencies? (Select TWO)

2.4GHz has less interference. 5GHz transmits inlower speed.

2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections.

2.4GHz has a higher data rate. 5GHz has 23 channels.

2.4GHz has Il channels. 5GHz has no data interference.

2.4GHz has a higher coverage area. 5GHz has higher bandwidth.

2.4GHz has a higher bandwidth. 5GHz has lower transmit power.

5. CORRECT TEXT

Which of the following is the PRIMARY security concern with virtual machine escape?

Cross-site scripting

Compromising the hypervisor

Overutilization of resources

Rogue virtual machines installed on the hypervisor

6. A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket.

Which of the following would be the best course of action for the technician to take NEXT?

Try to set as many pins as possible.

Install an adaptor to create a universal socket.

Verify the socket type and manufacturer.

Find a compatible motherboard for the CP

7. Which of the following components houses the MX record?

DNS

VLAN

DHCP

SMTP

8. An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable.

Which of the following should be upgraded FIRST?

SSD

CPU

HDD

RAM

9. A company needs to support a 10Gbps throughput.

Which of the following is the MINIMUM cable category that could be used?

Cat 5

Cat 5e

Cat 6

Cat 6a

10. A technician needs to install RAM into a rackmount server that will be used as a VM host.

Which of the following would be BEST to install?

SODIMM

VRAM

DDR4

ECC

Page 2 of 20

11. A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image.

Which of the following BEST describes the issue?

Defective inverter

Incomplete video driver

Incorrect input source

Burned-out bulb

12. A technician is on site troubleshooting a customer's laptop. The technician needs to download a software update but the company's proxy is blocking updates.

Which of the following would be the MOST appropriate action for the technician to take to get the update?

Connect to a hotspot

Request a traffic exemption.

Change the DNS address to 1.1.1.1

Update the Group Policy settings

13. A technician installed a new router at a small office. After the Installation, the technician notices that all devices have a I69.254.x.x IP address. Printers and fileshares are still working, but PCs cannot access the Internet.

Which of the following should the technician configure on the router to enable devices to connect to the internet?

APIPA

DNS

DHCP

SMB

14. A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The (user was just installed a few weeks ago. as indicated by the service history.

Which of the following should the technician do NEXT?

Disable the printer for repairs.

Install a printer roller kit.

Remove the paper and let the fuser cool down.

Replace the paper with thicker paper stock.

15. A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone.

Which of the following is the MOST likely cause of the issue?

The phone requires a firmware update to address charging issues.

The charge port contains foreign objects, such as lint.

The phone’s battery has swelled, preventing the utilization of the charge port.

The phone has experienced water damage, thus the battery is not charring.

16. A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible.

Which of the following BEST satisfies this requirement?

mSATASSD

2NVMeSSD

2.5SATASSD

2.5SASHHD

17. A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C.

Which of the following tasks should a systems administrator complete to BEST meet this goal? (Select TWO).

Configure RAID 1.

Install a hybrid drive.

Upgrade to 1GB NI

Increase the RA

Migrate to a SS

Upgrade the power supply.

18. A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled.

Which of the following network tools should the technician use to identify the port?

Network tap

Punchdown tool

Toner probe

Crimper

19. A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible I TB HDD. A technician assesses the user's hardware and determines the connections that are available.

Which of the following drive types should the technician recommend as the BEST choice?

1TB NVMe SSD

1TB flash drive

1TB SATA SSD

1TB SAS

20. Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

802.11a

802.11ac

802.11b

802.11g

Page 3 of 20

21. A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer's PC, other users on the LAN are not able to access the application.

Which of the following would allow other users to access the application?

Bridge networking

Application virtualization

Virtual desktop

Site-to-site VPN

22. Which of the following wireless technologies has the MOST range and wireless throughput?

802.11ac

802.11ax

802. 11b/gin

802.11g

23. A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI.

Which of the cable mediums would be the MOST cost effective without sacrificing system performance?

Coaxial

Shielded Cat 6

Plenum Cat 5e

Multimode fiber

24. A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot.

Which of the following is the QUICKEST way to resolve this issue?

Upgrade the Ethernet cable to the latest specification.

Replace the phone.

Install a PoE injector.

Change ports on the switch.

25. A technician is tasked with upgrading a laptop's RAM.

Which of the following steps should the technician lake FIRST?

Confirm that both the current and new memory are from the same brand.

Run a diagnostic test on the current memory.

Verify the memory requirements of the motherboard.

Connect an electrostatic discharge strap.

26. A user reports limited or no connectivity on a laptop.

A technician runs ipconfig /all with the following result:

Which of the following is the MOST likely cause of this issue?

DHCP failure

ARP cache

DNS resolution

Duplicate IP address

27. A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday.

Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

Inquire about possible changes.

File a damage report.

Requisition a new scanner.

Attempt to clean the scanner.

28. An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard.

Which of the following connectors should the IT technician inspect further?

RJ45

Straight tip

DB9

Molex

29. A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced.

Which of the following should the technician check NEXT to resolve the issue?

System board

Paper tray

Memory

Fuser

30. The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed.

Which of the following is the BEST cloud deployment model for this request?

Community

Hybrid

Public

Private

Page 4 of 20

31. A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that maintenance kit has not been installed in more than a year.

Which of the following printer consumables is MOST likely causing the issue?

Separation pad

Transfer roller

Ink cartridge

Fuser

32. A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate.

Which of the following has to be enabled for the mobile device to authenticate?

Bluetooth

Biometrics

NFC

33. A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits.

Which of the following should the technician do NEXT?

Visually inspect the motherboard capacitors.

Verify all case fans are operational.

Check that the BIOS version supports the installed CP

Compare the software requirements with the installed RA

34. A technician set up a new access point and has noticed significant latency on the selected channel.

Which of the following tools can assist with locating the BEST channel to use?

Wi-Fi analyzer

Netstat

Net use

Traceroute

Network tap

35. Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different.

Which of the following solutions would BEST help mitigate the issue?

Updating the keyword filtering

Editing the sender policy framework

Contacting the gateway vendor

Verifying DMARC is enabled

36. A user working in the field reported the GPS stopped working on a phone. The user’s older, in-car GPS continued to function. Later, the user reported that the phone’s GPS started working again.

Which of the following MOST likely caused the phone’s GPS to fail?

The cell phone was in conservation mode

The cell phone had lost service to the earner

The eel phone received a firmware update

The cell phone had overheated

37. A technician is setting up a new desktop computer and will be installing the hard drive directly on the motherboard without using cables to connect it.

Which of the following will the technician be installing?

Thunderbolt

eSATA

SCSI

38. Which of the following is a valid use for PaaS?

Off-site backups

An application development environment

A virtual server installation and configuration model

A web application for asset management

39. Which of the following video cables can carry an audio signal?

HDMI

S-Video

VGA

DVI

40. Which of the following cables replaced the Apple 30-pin connector and is also reversible?

USB-C

Lightning

miniUSB

DisplayPort

Page 5 of 20

41. A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues.

Which of the following actions should the technician take NEXT?

Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.

Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.

Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.

Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.

42. An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows.

Which of the following BEST describes the solution for running Windows software on a computer running macOS?

Operating system spoofing

Remote software provisioning

Indirect software implementation

Cross-platform virtualization

43. A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed.

Which of the following should the technician do NEXT?

Ensure thermal paste is being used on the CP

Check to make sure that any video cards have auxiliary power cabling connected.

Verify the header panel connector is properly connected.

Spot-check that the I/O shield for the motherboard is properly installed.

44. A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly.

Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while traveling?

Enable the GPS service to ensure accurate location detection.

Update the PRL when getting to a new location.

Configure less location checks using cellular location services,

use the offices' Wi-Fi IP addresses as the geolocation mechanism.

45. A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure.

Which of the following BEST meets these requirements?

RAID 0

RAID 1

RAID 5

RAID 10

46. Which of the following network types would be used in a server room to connect virtual servers lo high-speed storage?

WAN

PAN

MAN

SAN

47. A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational.

Which of the following steps should the technician complete NEXT?

Reinstall the operating system.

Configure a new RAID array.

Report the status of the drive and close the ticket.

Consider another possible cause of the issue.

Restore the latest backup of the system.

48. A technician recently discovered me root cause of an application error that several users have been experiencing.

The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?

Write a knowledge base article in the ticketing software to expedite future Incidents.

Submit a bug report to the developer of the application, along with the steps taken to resolve the Issue.

Work with the developer to proactively collect the application logs to identify future errors of this type.

Send an email communication to the company about the issue and the steps taken to resolve it.

49. A user has decided to build a new computer with parts purchased from a popular online vendor The user has referenced online resources to assemble the unit. However, when the user presses the power button, the new computer does not load the operating system's installer. Instead, the onboard speaker beeps and immediately reports an issue on the screen.

Which of the following is the MOST likely issue with the new build?

The user did not plug in the processor's fan.

The user did not apply thermal paste to the CP

The user did not seat the GPU correctly.

The user did not install the power supply.

50. A technician is implementing a SOHO wireless solution with three access points.

Which of the following actions would avoid high latency?

Enabling and configuring a 5GHz antenna

Configuring separate IP ranges

Enabling multiple SSIDs

Configuring all devices with different channels

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51. While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution.

Unfortunately, the technician is unable to select that channel.

Which of the following is the MOST likely reason for this issue?

The channel is reserved for licensed band use.

The channel selection is defective; contact the manufacturer.

The channel must be unlocked by the vendor.

The device requires a firmware update to unlock the channel.

52. A technician is troubleshooting a projector that will not display any Images. The technician has verified the computer output and cable are providing a good video signal.

Which of the following should the technician do NEXT?

Calibrate the image.

Replace the bulb.

Test the output resolution.

Clean the fans.

53. A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to Indicate that It is cracked.

Which of the following BEST describes why a blot Is on the screen?

Digitizer damage

Improper charging

Ambient light sensor damage

Liquid damage

54. A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system.

Which of the following should the technician do NEXT?

Determine the next steps to resolve the issue and document it.

Design a plan of action to resolve the issue and implement the solution.

Document the findings, actions, and outcomes.

Establish a theory of probable cause, researching internally or externally as needed.

55. A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different.

Which of the following should the technician do NEXT?

Attempt to reinstall the application.

Verify the system functionality.

Test the functionality of the antivirus.

Complete the final report.

Determine the source of the installation file.

56. Which of the following standards supports MIMO technology?

802.11a

802.11b

802.11g

802.11n

57. An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone.

Which of the following tools would BEST meet this need?

Tethering to a corporate-owned laptop

WPA2-Enterpise wireless

Corporate enterprise email

Mobile device management

58. A user is looking for a way to increase the total RAM in a system without upgrading the hardware.

Which of the following should the user perform to complete this task?

Run a burn-in application

Create a V

Install hardware-tuning software.

Set up virtual memory.

59. An online retailer wants to save money and is considering migrating to the public cloud so peak is over.

Which of the following BEST describes this aspect of cloud computing?

Rapid elasticity

Metered utilization

Shared resources

High availability

60. To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?

Access point

Patch panel

Hub

Firewall

Wall jack

Page 7 of 20

61. Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users.

Which of the following is the MOST likely cause of the issue?

The wrong network printer queue is being used.

The network printer is on the wrong VLA

A The default paper type has been changed.

The print server has outdated print drivers.

62. A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway.

Which of the following power supplies would provide the BEST solution?

1000W 24-pin modular power supply

220VAC 9000J surge protector

500W redundant power supply

2000VA uninterruptible power supply

63. A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server.

Which of the following should be used?

Optical disk drive

eMMC storage device

15,000rpm drive

RAID 10 array

64. A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly.

Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

DNS server

Port forwarding

Perimeter network

Universal PnP

DHCP server

65. Which of the following describes metered utilization of cloud resources?

Resources provisioned instantly

Payments made only for resources that are used

Resources pooled to increase computing power

Implementation of rapid elasticity

66. Which of the following technologies can allow multiple networks to traverse a switch?

VLAN

VRRP

VPN

DHCP

67. A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive.

Which of the following Should the user confirm are available on the PC before making the purchase? (Select TWO).

SATA

PCIe

SAS

SCSI

DRAM

68. CORRECT TEXT

A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not.

Which of the following is the MOST likely cause of the issue?

A The volume on the TV needs to be turned up.

B. The conference call needs to be unmuted for audio.

C. An incorrect HDMI cable is being used.

D. The TV's HDMI-ARC port is not being used.

69. A help desk technician thinks a desktop PC has failed due to a defective power supply.

Which of the following steps should the technician take NEXT?

Inquire about environmental or infrastructure changes.

Conduct external or internal research based on symptoms.

Establish a plan of action to resolve the problem and implement the solution.

Document the findings, actions, and outcomes.

70. A user calls the help desk lot assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker.

Which of the following sequences should the help desk technician walk the customer through to accomplish this task?

Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.

Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap lo accept the connection lo the speaker when the prompt is displayed on the phone's screen.

Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

Page 8 of 20

71. A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP. the issue persists.

Which of the following would BEST establish the connection in minimal time?

Radio frequency ISP

Neighbor's Wi-Fi

Mobile hotspot

Fiber optic

72. A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on. the projector shuts off again.

Which of the following should the technician perform NEXT to resolve the issue?

Clean the filter.

Adjust the standby timeout.

Check the power cable connection.

Replace the bulb.

73. CORRECT TEXT

A user's track pad has stopped working.

Which of the following should the user do to resolve the track pad's functionality?

A Reinstall the mouse drivers

B. Use the Function key.

C. Calibrate the digitizer

D. Configure the mouse settings.

74. A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours.

Which of the following could have MOST likely prevented the technician from receiving the warning?

Following corporate procedures

Testing before deployment

Documenting the findings

Establishing a plan of action

75. An online retailer would like to add capacity to support increased sales. Additional servers have been installed.

Which of the following should be used to ensure each new server is being properly utilized?

Virtualization

Clustering

Load balancer

Round-robin DNS

76. Which of the following would MOST likely be used to obtain electronic images of a large number of printed documents?

NFC device

ADF/flatbed scanner

Camera/webcam

QR scanner

77. A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens.

Which of the following is MOST likely the cause?

Digitizer issues

Overheating

Broken screen

Malware

78. A technician is replacing the RAM on an entry-level server with hot-swappabte components.

Which of the following should the technician do NEXT?

Replace the RAM while the server is at a cool temperature

Replace the RAM while the server is running

Power down the server completely and then replace the RAM

Verify that the OS supports hot swapping the RAM

79. An administrator chose a shared-tenant model for a cloud deployment.

Which of the following is the MOST likely reason the administrator chose this model?

Cost savings

Highly available

Dedicated hardware

Increased security

80. A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced.

Which of the following cable categories is limiting the transfer speed?

Cat 5

Cat 5e

Cat 6

Cat 6a

Page 9 of 20

81. A technician installs a new printer for a workstation and tries to print a test page, but the

page does not print. The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?

Connect the printer with a USB cable rather than over the network.

Install the appropriate printer drivers for the O

Install the correct toner in the printer.

Set the printer trays to allow duplex printing

82. A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant.

Which of the following RAID levels BEST meets these requirements?

83. A colleague has a laptop that has been working as expected for several years wall outlet.

The MOST likely component that needs to be replaced is the:

power adapter.

battery.

system fan.

hard drive.

84. A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems.

Which of the following should the IT department implement?

VDI

laaS

VPN

SaaS

85. A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed.

Which of the following are MOST likely causing this issue? (Select TWO).

RAM module

Graphics card

CPU

Boot order

USB flash drive

Power supply

86. A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging.

Which of the following is MOST likely causing these symptoms?

Broken charging port

Digitizer failure

CPU overheating

Defective battery

87. A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media.

Which of the following solutions would MOST likely satisfy this requirement?

A USB 3.1 flash drive with BitLocker to Go installed

An SD memory card with NTFS

An xD memory card with ext3

A portable hard drive with FAT32

88. A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop.

Which of the following steps should the repair technician take FIRST?

Replace the graphics card.

Replace the screen, as the customer insists.

Recommend the usage of an external display instead.

Ensure the backlight is functioning as expected.

89. Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer.

Which of the following steps should a technician complete in order to MOST likely resolve this issue?

Replace the printer paper with a new ream.

Clear the print spooler on each computer.

Reinstall the printer driver on each computer

Perform the drum-cleaning procedure.

90. To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection. The user acknowledges that the phone worked before the user's child streamed several movies using the device.

Which of the following describes why the phone cannot browse the Internet?

The child accidentally connected to a neighbor's WLAN

The company's group policy disabled the device

The device has a data cap and has reached that limit

The device's plan has been unpaid

Page 10 of 20

91. A company wants to use client-side visualization for application testing.

Which of the following configurations would BEST support this goal?

A)

Option A

Option B

Option C

Option D

92. Which of the following is the MAXIMUM power PoE+ provides?

15.4W

30W

60W

95W

93. Which of the following components enables the input on a mobile device's touch screen?

OLED

Digitizer

Inverter

CMOS sensor

94. An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry.

Which of the following cloud models BEST addresses the company's need?

Community

Private

Public

Hybrid

95. Which of the following describes the main difference between T568A and T568B cabling standards?

The T568B data transfer rate is higher than T568

The green and the orange cables are interchanged.

T568A is used in blue cables, and T568B is used in green cables.

The standards use different cable connectors.

96. A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same.

Which of the following should the technician try NEXT?

Test the RAM in different slots, one at a time.

Remove and test the power supply.

Replace the motherboard.

Change the CMOS battery.

97. Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?

SNMP

SSH

FTP

Telnet

98. Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard.

Which of the following would MOST likely be the cause?

RAID

SSD

HDD

99. A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network.

Which of the following would MOST likely be the cause?

Hidden SSID

Device interference

Ethernet port flapping

High ISP latency

100. A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors.

Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?

PoE switch

USB-C hub with power delivery

Docking station with DisplayPort

KVM switch with audio

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101. The motherboard on a user's company laptop was recently replaced Now the user is unable to log in using the fingerprint reader. The fingerprint reader is working but it does not recognize the user's fingerprint.

Which of the following should a technician perform FIRST to fix the issue?

Restore the system to a previous recovery point

Reinstall the fingerprint software

Access the BIOS and clear the TPM

Update the drivers and the fingerprint software

Flash the newest BIOS firmware that is available

102. A technician unboxed a new computer, plugged it in to a UPS. and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot.

Which of the following actions will remediate the issue?

Replacing the power supply

Replacing the UPS

Changing the CMOS battery

Reseating the RAM

103. A technician is setting up a device to use two-factor authentication.

Which of the following meets this requirement?

Thumbprint/retinal scan

Password/password

Password/thumbprint

Password/PIN

104. A user that works is sales is reporting that the output on each page printed from a laser has duplicate images.

Which of the following should be performed FIRST to eliminate the ghost images?

Change the paper weight setting.

Replace the printer's fuser.

Upgrade the printer firmware.

Clean the toner drums and rollers

105. A technician is replacing a ribbon on a printer that produces faded text and Images when priming.

Which of the following types of primers is the technician working on?

Impact

Inkjet

Laser

Thermal

106. A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service.

Which of the following connection types should the technician recommend?

Satellite

DSL

Fiber

Hotspot

107. A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop.

Which of the following actions will MOST likely enable calendar alerts?

Checking that the ringer volume on the device is high enough to be audible

Ensuring the corporate password is saved correctly in the calendar application

Installing a third-party calendar application and synchronizing it with the corporate calendar

Remotely wiping the mobile device and reinstalling all applications

108. A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds.

Which of the following represents the NEXT action the technician should perform?

Restart the modem and run an online internet connection and speed diagnostic tool.

Guide the customer on how to upgrade the internet plan with the provider in order to improve latency.

Explain to the customer this is not an issue; this situation is normal for this type of internet connection.

Replace the modem because it is not working correctly based on the test result.

109. A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization's servers or network items. Web pages do not appear to function either.

Which of the following is the MOST likely cause of the issue?

The user's internet connection is down.

The user's domain account is locked out.

The user's switch has stopped working.

The user's IP address needs to be renewed.

110. A technician is upgrading a legacy wireless router for a home user. After installing the new router and configuring the SSID to be the same, none of the devices will connect to the network.

Which of the following should the technician check NEXT?

OHCP pool configuration

MAC filtering list

Wireless protocol settings

ONS servers

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111. A customer reports that access to the network fileshare has become much slower than usual, but local applications do not seem to have trouble. The technician checks the download bandwidth and finds no issues.

Which of the following should the technician check NEXT?

Level of network utilization

Customer use of two-factor authentication

Amount of local drive space

RAID array drive health

112. A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page.

Which of the following would MOST likely be the cause?

Contaminated fuser

Worn rollers

A misfeed

Page orientation

113. A user is unable to connect a mobile phone while in a car. However, a second mobile Device is able To connect in The same car, WHICH of the Following settings should the user check on the first phone?

Wi-Fi

Hotspot

Bluetooth

Location

114. In which of the following places is a laptop's wireless antenna MOST likely located?

Near the network interface card

Underneath the battery

Integrated into the motherboard

In the bezel of the lid

115. A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible.

Which of the following are the MOST likely cause and solution for the printer issue?

The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.

The printhead is too hot. Adjust the temperature down and retry printing.

The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper.

The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.

116. A company just bought a printer capable of automatically printing on both sides of the paper After installation, however, the technician can only print on both sides of the paper manually.

Which of the following should the technician do to fix the issue?

Install the most recent firmware upgrade available for the printer.

Contact the vendor for a hardware replacement.

Reinstall the printer software and drivers, and then restart the printer.

Read the installation manual and configure duplex settings.

117. A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud.

Which of the following is MOST likely failing, therefore causing these symptoms?

CPU fan

Memory

Power supply

Hard drive

118. Which of the following BEST describes the main function of a web server?

Storing files and controlling user access

Setting up personal mailboxes and calendars

Providing IP addresses and printing services

Hosting home pages and business portals

119. An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots.

The next day, the desktop does not load the OS and is stuck at a black screen with the following message:

Which of the following would be the BEST action to take next?

Change the motherboard.

Reseat the motherboard power connections.

Replace the CMOS battery.

Restore the BIOS to factory default settings.

120. A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company.

Which of the following can BEST accomplish the company's goals?

SaaS

laaS

ISP

SON

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121. A computer that contains critical data has not been backed up and will not boot past a S. M. A. R. T, error that indicates imminent hard disk failure.

Which of the following actions should the technician take FIRST?

Run diagnostics on the faulty hard drive using a boot disk

immediately replace the hard drive generating the SMART error

Turn off

T, monitoring in the computer's BIOS settings

Attempt to boot the operating system in safe mode

122. A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message.

Which of the following is the MOST likely cause of the error?

T failure

IOPS failure

DIMM failure

RAID failure

123. A user receives the following error when trying to reboot a computer:

Which of the following is the MOST likely cause of this error message?

Corrupted bootloader

Faulty RAID controller

Failed hard drive

Incorrect storage device driver

124. A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future.

Which of the following RAID configurations will the administrator MOST likely select?

125. A technician is preparing to set up a gaming computer with the following components:

✑ Discrete, high-end graphics card

✑ Video capture card

✑ High-end processor

✑ Multiple hard drives

✑ USB 3.0 hub

✑ Sound card

Which of the following options is the MOST important for the technician to consider before building the gaming computer?

Redundant power supply

Modular power supply

20-pin vs. 24-pin power adapter

Power supply wattage rating

126. Which of the following describes the BEST use case for a client-side hypervisor?

By For a software developer who is required to test an application in many environments

When the data center environment is out of resources for a new server

As a cost-saving measure to allow multiple users on one computer

To provide a backup to cloud-based solutions during internet failures

127. A technician wants to deploy a .msl package lo a corporate network. The technician needs to verily the application deployment will not affect other legacy applications on the end users' computers.

Which of the following would the technician consider the MOST appropriate for this situation?

Virtual network

Application virtualization

Cross-platform virtualization

Virtual sandbox

Virtual desktop

128. Which of the following are default ports for HTTP and HTTPS traffic? (Select TWO).

143

389

443

129. While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution.

Unfortunately, the technician is unable to select that channel.

Which of the following is the MOST likely reason for this issue?

The channel is reserved for licensed band use.

The channel selection is defective, contact the manufacturer.

The channel must be unblocked by the vendor.

The device requires a firmware update to unlock the channel.

130. A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard.

Which of the following actions would MOST likely resolve the issue?

Disable the sticky keys feature.

Clean the keyboard.

Reset the BIOS settings to default.

Charge the laptop.

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131. A help desk technician plugged in a user's new computer to a network port After a few minutes the computer showed an APIPA address.

Which of the following is the MOST likely reason this happened?

The WLAN is disabling the NIC card.

The network cable is not attached.

The PC is unable to contact a DHCP server

The DHCP server is using addresses in the range of 169.254.254.1.

132. A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network.

Which of the following should the network administrator check FIRST?

DHCP

AAA

DNS

ARP

133. Which of the following handles touch-screen operation on a mobile device?

Stylus

Liquid crystal display

Processor

Digitizer

134. CORRECT TEXT

A small ISP has hired a new technician Joe, the new technician, is being trained to configure customers* home networks. The trailing instructor gives me technician a starter kit with cables, cable ends, and other network equipment and asks mm to build a working network.

The computer should be connected to have internet connectivity and the phone should be connected to have a dial tone.

INSTRUCTIONS

Use the appropriate cables. cable ends, tools and equipment to configure the network ana connect an components accordingly

There are 3 steps and the simulation starts on step 1.

135. Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?

Community cloud

Rapid elasticity

High availability

Metered service

136. A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future.

Which of the following devices should the technician install to meet this requirement?

Grounded power supply

Modular power supply

220V power supply

Redundant power supply

137. A laptop's external webcam software is running, but it shows no image or video.

Which of the following should a technician perform FIRST?

Research new webcam firmware.

Restart the computer and run system diagnostics.

Reseat the webcam.

Reinstall the webcam software and drivers.

138. A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port tot video output.

Which of me following does the technician need to complete the setup?

DigitaMo-analog converter

A/v switcher

DisplayPort to HDMI adapter

DVI to HDMI cable

139. A technician is configuring a desktop computer, and the hard drive must be encrypted.

Which of the following will the technician need to verify is enabled to complete this configuration?

ATX

NIC

TPM

ARM

140. A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same.

Which of the following should the technician do FIRST?

Verify the power rating of the charger.

Ensure all unnecessary connectivity features are disabled.

Check that all missing smartphone OS updates are applied.

Complete a factory reset of the phone

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141. Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?

Switches only send data to the specific computer, while hubs send data to all computers inside the network.

Switches compress data while hubs send uncompressed data

Switches receive data and route it to all computers inside the network while hubs receive data and do not route

Switches scramble data, while hubs send data in the original form.

142. A user creates a support ticket to report a conference room projector that does not work.

The user says that even though the provided cables are being used, the projector screen shows the following error message: No signal input

Which of the following describes the FIRST action that should be taken?

Verify that the projector is turned on.

Verify that the user is using an approved O

Replace the projector bulb.

Check the video cable and replace it if necessary.

143. A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly.

Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while travelling?

Enable the GPS service to ensure accurate location detection.

Manually enter office locations in the weather application.

Configure less frequent location checks using cellular location services.

Use the offices' Wi-Fi IP addresses as the geolocation mechanism.

144. Which of the following would MOST likely be used to connect one or more devices lo the internet in a SOHO?

Hub

Ethernet gateway

Wireless access point

Router

145. A technician logs on to a PC and inserts an encrypted USB drive. When opening File Explorer, the technician cannot see the USB drive.

Which of the following tools should the technician use to see all drives?

DiskPart

Diskmgmt

Disk Cleanup

BitLocker

146. Which of the following is an unsecure remote access protocol?

SSH

HTTPS

SFTP

Telnet

147. A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected.

Which of the following should the technician do to configure the laptop to show both screens?

Power cycle the laptop.

Plug in the monitor to the USB port.

Adjust the monitor display settings.

Power cycle the monitor.

148. A technician is diagnosing a workstation that shuts down unexpectedly during a butn-in test.

Which of the following is the MOST likely cause for this symptom?

Faulty CMOS battery

OS update issue

Overheating

Faulty RAM

149. An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house.

Which of the following cables should the company buy?

Coaxial out

Plenum

Cat 5e

Fiber

150. The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment.

Which of the following would be the MOST secure way to implement the fingerprint readers?

Grant all registered employees access to each machine.

Restrict device access to only the user to whom the laptop is assigned.

Limit device access to departments and guest users.

Give each team member a USB drive that bypasses the reader to allow guest users lo log in.

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151. A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections.

Which of the following Is the MOST likely cause?

A foreign object Is stuck Inside the port

The cable connection utilized the wrong orientation.

The USB cable is physically damaged.

The USB port belongs to a different form factor.

152. A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors.

Which of the following memory types is MOST likely required?

Dual-channel

Triple-channel

Single-channel

Quad-channel

Error correction code RAM

153. A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged.

Which of the following is the MOST likely cause of the cursor issue?

The screen is physically damaged.

The screen rotation is incorrect.

The touch-pen battery is depleted.

The screen needs to be recalibrated.

154. A company wants to give third-party developers access to the corporate network through desktop environments that the company can control.

Which of the following can BEST achieve these requirements?

Sandbox

VDI

Private cloud

Saas

155. Which of the following allows a switch to be divided into separate logical networks?

VLAN

SSL VPN

NAT

RADIUS

156. A user reports a cell phone is getting hot.

Which of the following are MOST likely to be possible causes? (Select THREE).

Using the device as a Wi-Fi hotspot

A cracked screen

A failing battery

Less than 15% free storage space on the phone

Privileged control

Recurring prompts to install OS updates

Granting too many application camera permissions

Too many open applications

157. A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue.

Which of the following should the systems administrator do NEXT to resolve the email issue?

Escalate the ticket to a higher level to resolve the email server issue.

Test a theory to determine the cause of the email server issue.

Establish a theory of probable cause for the email server issue.

Create a plan of action to resolve the email server issue.

158. A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible.

Which of the following MOST likely needs to be fixed?

The print drum is worn and loose causing the printing to be light in places

The ribbon is low on ink or missing and must be replaced to get proper output

The heating element has failed, and a new one needs to be installed for proper transfer

The wrong type of filement is loaded, preventing it from sticking correctly

The fuser assembly is not calibrated properly, causing it to impact the paper too hard

159. A customer called the help desk to request information about how to increase the volume on a laptop using only a keyboard.

Which of the following keys would MOST likely allow this to be done?

Alt

Tab

Ctrl

160. A technician is working on a help desk ticket for a user who wants the filament replaced in a 3-D printer.

Which of the following should the technician do to remove the old filament and load the new one?

Preheat the nozzle to melting temperature.

Cut a sharp angle on the end of the strand.

Push the filament along until resistance is felt.

Withdraw the filament and remove the spool.

Page 17 of 20

161. A user who works with sensitive data has a computer configured with hard drive encryption The TPM is active and hosting the encrypted key. After an upgrade to the motherboard. RAM and video card the hard drive is not booting and data cannot be accessed from the hard drive.

Which of the following should the technician do to enable the system to boot again and get access to the stored data?

Use data recovery software to find and recover the hard drive information

Access the BIOS and select to rebuild the degraded RAID array

Boot into the BIOS and enable the TPM on the new motherboard.

Return the replaced motherboard back to the computer

162. A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around.

Which of the following items must the technician use to fix the issue? (Select TWO).

Scissors

Network tap

Magnetized screwdriver

Tone generator

RJ45 connector

Crimper

163. A user connects a smartphone to a laptop.

Which of the following types of networks has the user created?

PAN

MAN

WLAN

LAN

164. An organization keeps receiving spam that appears to come from its own domain No accounts have been compromised.

Which of the following will BEST mitigate this issue?

DNS

S/MIME

SPF

SSiD

165. A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue.

Which of the following steps should the technician complete NEXT?

Change the language settings on the printers

Reboot all the machines having the issues

Reboot all the printers.

Install an updated printer driver on the print server

166. Which of the following network devices is used to separate broadcast domains?

Switch

Wireless access point

Router

Hub

167. Which of the following is used to implement network security polices for an environment?

Managed switch

Repeater

Firewall

Gateway

168. A desktop support technician is building a new desktop that features the fastest internal storage.

Which of the following BEST suits this request1?

SATASSD

SATA HDD

M2PCIeNVMeSSD

PCIe SATA HDD

169. Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?

laaS

SaaS

DBaaS

DRaaS

170. The help desk received a ticket regarding Issues with a laser printer. The printer has had repairs previously for scanning Issues. Currently, the printed text is not adhering properly to the paper.

Which of the following should be replaced lo resolve this Issue?

Fuser

Waste container

Roller

Toner

Page 18 of 20

171. A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on.

Which of the following must be installed to set up this configuration?

TPM

HSM

UEFI

ARM

172. A technician installed a Cat 5 UTP cable approximately 275ft (84m) from a network switch in an office to a workstation located on a factory floor. The technician sees both a flashing green LED and a flashing orange LED on the workstation's NIC.

Which of the following should the technician do FIRST?

Check for loose connections, pinched bends, and physical damage.

Install a powered hub as close as possible to the halfway point in the Cat 5 UTP cable run.

Replace the entire run of Cat 5 UTP cable with Cat 5 STP cable.

Upgrade the entire cable run to multimode fiber.

173. A developer is requesting permission to utilize client-side visualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code.

Which of the following provides the BEST solution for the developer?

Cross-platform functionality

Software compatibility

Test case development

Sandbox environment

174. A user is trying to play a DVD on a projector.

The user can hear the audio; however, the projector is showing an error message that states: HDMI Blocked due to Copy Protection

Which of the following is the MOST likely cause of the error?

The HDMI cannot carry the signal from the DVD to the projector.

The user needs to switch from HDMI to a cable standard such as DisplayPort.

The projector does not support the necessary HDCP protocol.

The user needs to enable cony-protected sources in the projector's settings.

175. New memory modules were installed in several Windows desktops but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules.

Which of the following should the systems administrator perform to help resolve this issue?

Configure appropriate settings within the BIOS

Replace the RAM

Modify the boot. ini file.

Install the required drivers through the Control Panel

176. A thermal punier that is used 10 print order buckets m a factory has been experiencing Issues following the failure of the alt conditioner during the summer. Each ticket has blank spots or is missing text.

Which of the following would MOST likely solve these Issues?

Restore function to the air conditioner.

Clean the heating element.

Replace the paper rolls.

Install new toner.

177. A user, who is attempting to give a presentation via a projector in a conference room, reports the projector has video but no audio.

Which of the following will MOST likely resolve the issue?

Changing the input on the projector to VGA

Changing the output on the PC to DVI

Modifying the projector's refresh rate

Utilizing an HDMI connection

178. An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users.

Which of the following would BEST prevent this waste?

Send friendly reminders to not print unnecessarily.

Enable duplex printing to reduce paper utilization.

Bill each department for the excess material cost.

Require a code or badge before releasing a print job.

179. A technician who works in a high-security environment needs to set up a laptop with triple monitors for a new security employee. All USB ports are disabled due to security policies.

Which of the following should the technician do to BEST meet the requirements?

Install a splitter cable

Install a discrete graphics card.

use an HDMI switch.

Implement a docking station.

180. While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day.

Which of the following should be done to address this issue?

Close other video software and retry.

Adjust the conference software to a compatible resolution.

Switch the video from the webcam to "conference" mode.

Reseat or replace the webcam.

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181. Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

Unplug one power cable.

Verify the RAM temperature.

Utilize a grounding strap.

Replace the RAM while the server is running.

182. Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server?

WAN

VPN

SSL

DHCP

183. DRAG DROP

An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and. recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it.

184. A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers.

Which of the following would be the MOST likely cause?

Physical cabling issues

Burned-out bulb

Display burn-in

Incorrect data source

185. A technician is adding one more line at the demarcation point.

Which of the following tools would be MOST useful to accomplish this task?

Toner

Punchdown

Network tap

Crimper

186. A technician powers on a PC and its monitor and sees the following error message:

No input signal detected

The display lights on the computer are on.

Which of the following is a possible solution?

Changing the BIOS settings

Changing the connector setting on the monitor

Checking the power plug on the monitor

Checking the power plug on the PC

187. A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud.

Which of the following cloud concepts should be used?

MaaS

PaaS

SaaS

laaS

188. A university student was able to boot from a live Linux CD on a computer in a shared space on campus.

Which of the following will BEST prevent this type of action from occurring in the future?

Require TPM security features.

Set a boot password.

Disable all media options.

Enable secure boot.

189. A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended.

Which of the following is the MOST likely cause of this issue?

Empty imager drum

Overheated system fuser

Scratched scanner glass

Third-party toner

190. A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path.

Which of the following is the cause of this issue?

Domain Name System

Gateway

Subnet

IP address

Page 20 of 20

191. HOTSPOT

A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.

192. An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an 8-pin power connector is installed in a PCI Express x16 slot.

Which of the following indicates where the technician should begin troubleshooting?

The UPS, as 115V is insufficient for the configuration and should be increased to 220V

The power supply, as 200W is insufficient when the GPU is heavily tasked

The graphics card, as it is the component that triggers the unexpected reboots

The motherboard, as only standard PCI slots should be used for high-end graphics cards, not PCI Express slots

193. A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI.

Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?

Coaxial

Shielded Cat 6

Plenum Cat 5e

Multimode fiber

194. Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

Unplug one power cable.

Verify the RAM temperature.

Utilize a grounding strap.

Replace the RAM while the server is running.

195. A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient.

Which of the following would MOST likely cause the insufficiency? (Select TWO).

Replacing the HDD with an SSD

Upgrading the firmware

Adding an optical drive

Adding more RAM

Adding a CMOS battery

Upgrading the graphics card

196. Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines.

Which of the following BEST describes this client-side guest security requirement?

Isolation

Authentication

Hardening

Authorization

197. A technician is troubleshooting a point-of-sale primer that Is printing blank receipts.

Which of the following should the technician do to resolve the Issue?

Verify the correct type of paper is loaded.

Install the latest print driver.

Check to see if the default printer has been changed.

Ensure the printer is connected to power.

220-1101 CompTIA A+ Core 1 Exam Dumps Questions