33160X Avaya Workforce Engagement Support Certified Exam Dumps

dumps2024-03-18T10:02:52+08:00

The Avaya 33160X exam is a required test for earning Avaya Workforce Engagement Support (ACSS – 3308) certification. There are 68 questions in the real Avaya certification 33160X exam, and you have 90 minutes to complete the test. The required passing score for the 33160X exam is 68% (46 of 68 correct). We provide the latest Avaya ACSS 33160X exam dumps, which are valuable for you to study. Free Avaya Workforce Engagement Support Certified exam 33160X dumps are available below.

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1. You are troubleshooting the number of call employee hay number segments recorded and archived.

Which monitoring tool must be used to get this information?

Employee Archive Report.

Capture Status

Data Integrity Report

Recorder Status Summary

2. Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)

A. It can optimize the workforce.

B. It can improve processes.

C. It can enrich interactions.

D. It can provide expert agent selection distribution.

E. It can generate real time reports.

3. Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

Maintenance account

DMSA

MSA

Local account

4. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.

When there is an incoming call that is put on hold, only the customer side will be recorded.

An internal call will not be recorded.

When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.

5. The Screen Capture module is installed on an employee desktop.

To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

Screen capture

Capture service

Desktop resource

EIM

6. Which account is used by the Avaya Workforce Engagement system to run the reporting service?

Local System

MSA

DMSA

7. On a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to http://*frameworkserver*wfo, Internet Explorer closes with no error.

What is causing this problem?

You so not have network connectivity to the Application Server.

You are using the wrong UR

You have the pop-up blocker turned on.

You are using Internet explorer 11.

8. Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?

The alarm status

The user log

The Audit viewer

The installer log

9. When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?

Create organizations and groups

Create roles

Create user profiles

Assign users to role and scope

10. Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)

It removes all the data associated with a recording file when necessary.

It monitors the call buffer to ensure that there is enough free space to.

It deletes the oldest recordings from the drive to make free space for the new recordings

It is used to define and configure disk partitions used for storing.

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11. Which statement about archive database Service role Configuration is true?

You can add multiple archive database targets

You can change database targets in Enterprise Manager

You can create database targets in Recorder Manager

You can change database targets in Recorder Manager

12. Which three statements about the Server Readiness Validator tool are true? (Choose three)

It validates operating system setting

It creates a report to show any trouble spots

It validates CA server security certificates

It validates partition sizes

It can run under the local systems account

13. In Archive, what is the function of a campaign?

It defines how to perform a specific archive task against a specific media.

It defines when and how fast archive activity may occur on a recorder.

It defines filter rules to determine which recordings to archive.

It defines the physical repository for archived content.

14. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

It is required for Scorecards Reports

It is required for Customer Feedback reports

It is required for System logging reports

It is required for Forecasting and Scheduling Reports

It is required for Workforce Management (WFM) reports.

15. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

CMS

Quality

Phone

Dialer

16. The technician has just restarted the WFO_ProductionDomain_ProductionServer Service on the application server and is now having problems logging into the web portal.

What should be checked first?

That there is no connection via WIF

That the security settings on Internet Explorer 11 allows Access to multiple servers.

That the wlsvcX64.exe process didn 't reach the memory required.

That the beasvcX64.exe process didn 't reach the memory required

17. Which two statements about Enterprise Manager (EM) features are true? (Choose two)

It is browser-based interface

It eliminates duplicate configuration if shares data

It allows application-level functionality configuration

User access is through the system Management desktop applications

18. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

Phone

CMS

Quality

Dialer

19. In the Avaya Workforce Engagement, which twostatementsabout framework license activation are true? (Choose two)

License activation requires Enterprise Manager access to the internet

The License Reference number is generated when the customer order is placed

The License Registration Key is generated during installation

The License Registration Key isgeneratedbefore the Enterprise Suite is installed

20. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment

What is the first step for setting up the screen recording process?

Create a Member Group

Create a LAN Data Source

Add Employee IDs

Create Workgroups andworkstations

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21. What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)

Replay

Record

Store/Archive

Quality Monitor

33160X Avaya Workforce Engagement Support Certified Exam Dumps

33160X Avaya Workforce Engagement Support Certified Exam Dumps

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