ServiceNow Certified System Administrator CSA Dumps

dumps2021-12-15T04:00:12+08:00

ServiceNow CSA dumps are the best material in the preparation. ServiceNow System Administrator Certification demonstrates that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system. There are 60 questions in real ServiceNow certification CSA exam. After completing this CSA exam, the pass or fail result is available immediately. Free Service CSA exam dumps are available below.

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1. Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

Localization Framework plugin (com.glide.localization_framework)

Translation Framework plugin (com.glide.translation_framework)

Multiple Language Framework plugin (com.glide.multiple.language_framework)

Language Al Framework plugin (com .g I id e. language.ai _framework)

2. What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

The Task table is the only table that can be a destination for imported data in the Transform Map module

The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module

Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module

Any ServiceNow table can be a destination for imported data in the Transform Map module

3. Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

The CMDB contains data about tangible and intangible business assets

The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company

The CMDB archives all Service Management PaaS equipment metadata and usage statistics

The CMDB contains ITIL process data pertaining to configuration items

4. What are the three components of a filter condition?

Table

Value

Field

Operator

5. Buttons, form links, and context menu items are all examples of what type of functionality?

Business Rule

UI Action

Client Script

UI Policy

6. There are _____ common types of Interfaces (Numeric Value)

6: There are six common types of interfaces

Homepage: Consists of navigational elements, functional controls, and platform information.

List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.

Form: Data is entered into ServiceNow through forms

Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.

Maps: Display ServiceNow data graphically on a Google map

Timelines: Used to track tasks or projects

7. Which are valid Service Now User Authentication Methods? (Choose three.)

XML feed

Local database

LDAP

SSO

FTP authentication

8. A role is recorded in which table?

Role[sys_user]

Role[sys_user_profile]

Role[sys_user_record]

Role[sys_user_role]

9. What is a Notification?

A new Knowledge article created by a Business Rule

A tool for alerting users that events that concern them have occurred

A message through Connect related to a Change Request

An email file attachment

10. Access Control rules may be defined with which of the following permission requirements? (Choose three.)

Roles

Conditional Expressions

Assignment Rules

Scripts

User Criteria

Groups

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11. What are the main UI component(s) of the ServiceNow Platform?

Banner Navigator

Banner Frame

Application Frame

Application Navigator

Content Menu

Content Frame

12. What is the Import Set Table?

A table where data will be placed, post-transformation

A table that determines relationships

A staging area for imported records

A repository for Update Set information

13. How do you make a list filter available to everyone?

Make active, set visibility, and save

Assign a name, set visibility, and save

Assign a group, set visibility, and save

Make active, assign a name, and save

14. Access Control rules may provide access security for which of the following database objects?

For a specific role, group, or user

For a specific row, column, or table

For specific groups

For a specific CMDB Configuration item

15. What is a characteristic of importing data into ServiceNow?

An existing Transform Map can be used one time on the same import set

Coalesce fields are used only after running Transform

Any user can manage and set up import sets

An existing Transform Map can be used multiple times on the same import set

16. What is the master table that contains a record for each table in the database?

[sys_master_db]

[sys_db_object]

[sys_master_object]

[sys_object_db]

17. Which core table in the ServiceNow platform provides a series of standard fields used on

each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

Task [task]

Assignment [assignment]

Service [service]

Workflow [workflow]

18. Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions

Use the Baseline Update Set to store the contents of items after they are changed the first time

Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance

19. A knowledge article must be which of the following states to display to a user?

Published

Drafted

Retired

Reviewed

20. What is NOT an example of a UI Action?

Form buttons

list Buttons

Related Links

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21. UI Policy can make fields read-only, mandatory, or hidden.

True

False

22. In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

personal ize.control

personal_list

ul_page_admin

ui_action_admin

23. What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

REQ (Number)>RITM (Number)>PROCUREMENT (Number)

REQ (Number)>RITM (Number)>TASK (Number)

FULFILLMENT (Number)>RITM (Number)>TASK (Number)

24. Which section of the ServiceNow UI allows you to perform a global search?

Application Navigator

Banner frame

List pane

Content frame

25. ServiceNow is a single-instance, multiple tenant architecture?

True

False

26. What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

User conditions

User info

User Criteria

User permissions

27. What is a way that you can mark a knowledge article for review?

Flag article

Review

Bookmark

On Hold

28. What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers

You should never assign roles to groups.

You should assign roles to users.

You should assign roles to groups

You should add users to groups

29. Which of the following protects applications by identifying and restricting access to available files and data?

Application Configuration

Verbose Log

Access Control Rules

Application Scope

30. 1. What is a schema map?

A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

A schema map graphically organizes the visual task boards for the CMDB

A schema map graphically displays the Configuration Items that support a business service

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

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31. Which one of the following statements is true?

When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

32. As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A metric is a report gauge used on homepages to display real-time data

A metric is a time measurement used to report the effectiveness of workflows and SLAs

A metric is used to measure and evaluate the effectiveness of IT service management processes

A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.

33. A Service Catalog may include which of the following components?

Order Guides, Exchange Rates, Calendars

Order Guides, Catalog Items, and Interceptors

Catalog Items, Asset Contracts, Task Surveys

Record Producers, Order Guides, and Catalog Items

34. From the User menu, which actions can a user select? (Choose three.)

Send Notifications

Log Out ServiceNow

Elevate Roles

Impersonate Users

Order from Service Catalog

Approve Records

35. Which of the following statements is true when a new table is created by extending another table?

The new table archives the parent table and assumed its roles in the database

The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

36. What is the purpose of a Data Policy?

Data Policies enforce security

Data Policies standardize data in Update Sets

Data Policies enforce data consistency

Data Policies apply to lists to standard data

37. Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

Banner Image

Record Number Format

Browser Tab Title

System Date Format

Form Header Size

38. When does the Submit button appear on a form?

When saving an old record

When creating a new record

When changing the reference field in an existing record

When updating an existing record

39. What is the purpose of the Event Registry?

The Event Registry lists all Events that have successfully completed within a 24-hour period

The Event Registry is a list of all Events that originate through an integration

The Event Registry is a module that provides Event definitions

The Event Registry is a list of all Events that have successfully completed after being Invoked by a script

40. The baseline Service Catalog homepage contains links to which of the following components?

Record Producers, Order Guides, and Catalog Items

Order Guides, Item Variables, and Workflows

Order Guides, Catalog Items, and Workflows

Record Producers, Order Guides, and Item Variables

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41. What is a formatter? Select one of the following.

A formatter allows you to configure applications on your instance

A formatter is a form element used to display information that is not a field in the record

A formatter allows you to populate fields automatically

A formatter is a set of conditions applied to a table to help find and work with data

42. Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

True

False

43. In what order should filter elements be specified?

Field, Operator, then Value

Field, Operator, then Condition

Operator, Condition, then Value

Value, Operator, then Field

44. Which one of the following statements applies to a set of fields when they are coalesced during an import?

If a match is found using the coalesce fields, the existing record is updated with the information being imported

If a match is not found using the coalesce fields, the system does not create a Transform Map

If a match is found using the coalesce fields, the system creates a new record

If a match is not found using the coalesce fields, the existing record is updated with the information being imported

45. How are Workflows moved between instances?

Workflows are moved using Update Sets

Workflows are moved using Transform Maps

Workflows are moved using Application Sets

Workflows cannot be moved between instances

ServiceNow Certified System Administrator CSA Dumps

ServiceNow Certified System Administrator CSA Dumps

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