PECB ISO-IEC 20000 Foundation Exam Dumps

After passing the PECB ISO-IEC 20000 Foundation exam, you can apply for the “PECB Certificate Holder in ISO/IEC 20000 Foundation” certificate. There are 40 multiple-choice questions in the real PECB ISO-IEC 20000 Foundation exam, and you have 1 hour to finish the test. The available language is English. We provide the latest PECB ISO-IEC 20000 Foundation exam dumps, which can make sure you pass the test easily. Free PECB ISO-IEC 20000 Foundation exam dumps are available below.

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1. Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?

Technical, information, and financial

Technical, work areas, and service desk

Financial, suppliers, and service desk

Information, suppliers, and work areas

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2. Which statement about the use of technology and tools to achieve and maintain certification is correct?

The use of technology is mandatory

The technology and tools used shall be assessed during the audits

Any tools used shall be listed on the ISO catalogue of approved tools

The data reported from the tools can be used to provide evidence for audits

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3. What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

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4. Which is not an example of configuration information for a CI?

Relationship with other Cis

Unique identification

Feature of a service

Status

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5. What should be done to handle risks and opportunities?

Avoid, reduce, and transfer

Plan, do, check, and act using Deming's cycle

Record, classify, fulfill, and close

Determine, document, and plan actions

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6. What is the intent of incident management?

To restore services as quickly as possible

To match new incidents to known errors

To track problems into the known error database

To communicate with customers as to future service disruptions

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7. at is the difference between a nonconformity and an observation?

A nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement

A nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor

They identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted

They are different names for the same thing

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8. What is not an input to manage continual improvement?

Governance of process operated by other parties

Problem records

Relevant directives from top management

Optimized resource utilization or risk reduction

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9. What is an audit observation?

A conformity to the standard where there is an opportunity for improvement

A recommendation that has to be actioned

A finding against an area which is NOT in the scope of the standard

A non-fulfilment of a requirement

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10. During an audit, what is an observation?

A recommendation that has to be actioned

A non-fulfillment of a requirement

A conformity where there is an opportunity for improvement

A finding against an area which is NOT in the scope of the standard

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11. What is the relationship between ITIL® and ISO/IEC 20000?

They are aligned

Both use the same Plan-Do-Check-Act methodology

ISO/IEC 20000 is based on ITIL

They have similar management systems

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12. What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?

Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used

Organizations can only be certified to one of them at a time

Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification

The management systems of all three may be integrated

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13. How many years is an ISO/IEC 20000-1 certificate valid for the Certification scheme?

One

Two

Three

Five

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14. Which is a requirement of incident management for a Major Incident?

Responsibility shall be assigned for managing a major incident

Opportunities for improvement shall be identified before the incident is resolved

The root cause of a major incident shall be recorded at the time the incident record is created

The customer shall be responsible for the definition of a Major Incident

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15. What is the purpose of information security controls?

To enforce the information security policy

To monitor information security incidents

To control access to the services

To address identified information security risks

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16. Why would organization adopt ISO/TEC 20000?

To certify their products

To certify their services

To review the Service Management System (SMS)

To confirm that all ITIL guidelines have been implemented

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