Avaya ACIS 6211 Real Questions

dumps2022-01-13T02:21:56+08:00

Avaya Aura Contact Center Multimedia Implementation Exam 6211 real questions are here for you. If you are planning to take this Avaya ACIS exam, the online 6211 real questions are your best choice. In real Avaya certification 6211 exam, there are 60 questions, and you have 90 minutes to finish the test. The required passing score of Avaya 6211 exam is 70% (42 out of 60). The test language is English. Free Avaya ACIS 6211 exam real questions are available below.

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1. When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center:

Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database

Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.

What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?

Customer details are retrieved for the agent using Web services.

The newly-arrived contact is created and directed to an application using the Open Queue.

The contact is presented to the agent using the Avaya Agent Desktop.

The Contact Center application (scripting) determines how to route the contact, orin this case, present to which agent.

2. Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur.

Which multimedia prefix is used for the Web Communications skillset?

WC_

VI_

PO_

SM_

3. Users of the Outbound Campaign Management Tool require access rights to the Outbound component.

Which component within the Center Manager Administration would the user be assigned Launchpad option access?

Configuration

Access and Partition Management

Contact Center Management

Multimedia

4. Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

New Contact Presentation

Hot Desking

Logoff Terminal State

Maximum Open Duration

5. During the Avaya Aura® Contact Center Agent Desktop installation the CCT Log Level was set to Off.

Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?

Agent Desktop Configuration, General Settings, Advanced Settings

Agent Desktop Configuration, General Settings

Agent Desktop Configuration, User Settings

Agent Desktop Configuration, Resources

6. A customer wants to implement a Voice and Multimedia Contact Center.

In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.)

Terminal server

Corporate Web server

Corporate Email server

FTP server

7. During the design of the Outbound Campaign, the administrator chooses between two types of dialing.

Which two types of dialing options are available when designing the Outbound Campaign? (Choose two.)

Preview dialing

Progressive dialing

Predictive dialing

Predetermined dialing

8. Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

GIVE IVR

QUEUE TO SKILLSET

GIVE RAN

GIVE MUSIC

9. When creating an Advanced Screenpops in the wizard you choose a screenpop launch event.

What are the two launch event options? (Choose two.)

Call setup

Dialing

Active

Alerting

10. Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?

CCT Client Applications

Contact Management Framework (CMF)

CCT API

SIP Connector

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11. Refer to the exhibit.

You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box).

Where will thescreenpop launch as shown in the exhibit?

Launch the screenpop internally in the tab of the Agent Desktop

Launch the screenpop externally on the user's browser

Launch the screenpop externally in the agent's Conferencing software

Launch the screenpop internally in the initial screen of the Agent Desktop

12. A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns.

Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

the Outbound Campaign Management Tool

the CCMA

the Multimedia Contact Manager

the E-mail Manager

13. When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?

CCMS

ADMIN

Offline

14. Refer to the exhibit.

An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box).

What agent desktop feature is the agent accessing when they click onthe double page icon?

Getting workitem status

Transferring the call

Accessing the address book

Copy the calling number from the workitem

15. Where is the administration of outbound campaigns and management of dialing listsperformed?

Contact Center Multimedia Server

Avaya Aura® Contact Center

Avaya Proactive Outreach Manager

Avaya Aura® Media Server

16. A Contact Center Supervisor is creating an outbound campaign.

Where is the outbound campaign loaded?

It is loaded on external database.

It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

17. Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?

POM Template

Blending Template

Agent Template

Skillset Template

18. In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

Treatments given to the customer while waiting for the agent to end the chat session

Treatments given to the customer while waiting for the agent to join the chat session

Treatments given to the customer while waiting for the agent to reply in an existing chat session

Treatments given to the agent while waiting for the customer to join the chat session

Avaya ACIS 6211 Real Questions

Avaya ACIS 6211 Real Questions

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