ACP-420 Atlassian Managing Jira Projects for Cloud Exam Dumps

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It is easy for you to pass ACP-420 Atlassian Managing Jira Projects for Cloud now. There are up to 70 questions in real Atlassian ACP-420 exam, and you have 180 minutes to answer all the questions. The required passing score for Atlassian ACP-420 exam is 60%. The exam price is $249. The Atlassian Managing Jira Projects for Cloud certification is valid for 24 months. We provide the latest ACP-420 exam dumps, which can help you study all the related topics. Free Atlassian Managing Jira Projects for Cloud ACP-420 exam dumps are available below.

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1. How can agents efficiently use the feature to share articles as comments with customers?

By copying and pasting the URL

By using the 'Share as comment' feature

By emailing the link separately

By asking customers to search the help center

2. What is the main benefit of grouping customers into organizations?

Easier global permissions management

It automatically assigns them to all projects

Simplifies communication and management of permissions

None; it’s merely for sorting purposes

3. Which of the following is not a part of managing project roles?

Assigning users to roles

Creating new roles at the project level

Managing role permissions

Setting up global permissions

4. What is a key difference between internal and external comments?

Internal comments can be seen by all users

External comments are visible only to project admins

Internal comments are only visible to team members within your organization

There is no difference

5. What is an effective strategy for setting up notifications for team members?

Enable all notifications for transparency

Customize notifications based on role and project involvement

Disable all notifications to avoid distraction

Only enable notifications for project leads

6. How can you create a new issue in a Jira Service Project?

Right-click on the dashboard

Use the 'Create' button on the top menu

Send an email to the project admin

All of the above

7. Categories help _______ articles in a way that makes them easier to find.

hide

delete

organize

duplicate

8. When might an administrator choose to unlink a Confluence space from a Jira service project?

When the project is completed

When the linked space is no longer relevant

When there is too much traffic on the site

All of the above

9. What is the main functionality provided by integrating Jira Service Management with Halp?

Automated SLA tracking

Creating tickets from Slack conversations

Managing project resources

Real-time customer feedback analysis

10. A portion of the permission scheme used by project HELP is shown:

Mike viewed and commented on issue HELP-5, but complained that he cannot see the SLA information. Others can.

What does Mike definitely need?

Project Role (Administrators)

Project Role (Users)

Project Role (Service Desk Team)

Project Role (Managers)

Jira Service Management product access

Page 2 of 6

11. To ensure users have the right access, _________ must be properly configured in Confluence.

space settings

project roles

link settings

access permissions

12. What happens when a customer changes their language setting in the portal?

It changes the language for all users

It only affects the user’s own view

It resets the portal to default settings

Language settings cannot be changed by customers

13. What is the purpose of configuring a report series in JSM?

To create a sequence of reports with common data sources

To schedule report generation

To secure reports by role

To integrate external data

14. What is the first step in configuring a new SLA in Jira?

Determine the conditions for starting and stopping the SLA timer

Create a new calendar for the SLA

Set the SLA goals based on customer expectations

Assign the SLA to specific request types

15. What is the benefit of grouping request types in the Customer Portal?

Improves navigation and usability for customers

Increases the portal’s loading speed

Decreases the overall security

Groups cannot be created in the Customer Portal

16. How do you assign a request from the queue to a team member?

By dragging and dropping the request to the team member's name

It is automatically assigned by Jira

By selecting the request and choosing 'Assign'

Requests cannot be assigned

17. How does integrating Jira with Slack benefit a service team?

By providing a platform for social interactions

By facilitating real-time collaboration and issue updates

By automating code deployments

By tracking time spent on issues

18. Where can translations be added and edited in Jira Service Management?

Directly within each project

In the system dashboard under general configurations

Through external translation services

Translations are not supported

19. What is a critical consideration when configuring dashboards for team use in JSM?

Ensuring all team members have edit rights

Customizing the dashboard for each team member

Selecting gadgets that provide real-time data

Including only default gadgets

20. Which two reports are included by default in Jira Service Management?

Time to resolution

Code deployment frequency

Workload per agent

Customer satisfaction

Number of bugs reported

Page 3 of 6

21. Why is it important to understand service limits in Jira automation?

To avoid exceeding cost allocations

To prevent rule failures due to overuse

To ensure compliance with data policies

To manage user expectations

22. Keywords are important because they help _______ articles in searches.

ignore

find

block

highlight

23. You plan to use a team-managed service project for your new IT Service Desk. In preparation, you will run training sessions for your team, who are experts in configuring company-managed service projects.

Which area of team-managed service project configuration requires no explanation?

Permissions

Workflows

Approvals

Customers

Request-types

24. How are issue types linked to request types in a Jira Service Management project?

Issue types can be directly mapped to multiple request types

Each request type can only have one specific issue type

Request types can be linked to any issue type at any time

There is no direct link between issue types and request types

25. Where can you view the roles assigned to team members within a project?

In the project's 'People' section

In the global settings

On the user's profile page

In the issue navigator

26. Which option best describes how to set the project default language in Jira Service Management?

It is determined by the server's location.

Set through the project settings under 'Language Options'.

Automatically syncs with the browser language of the admin.

Project default language setting is not available.

27. How can customers set their preferred language in the Customer Portal?

Through their user profile settings in the portal.

Language preference is set by the system administrator.

Customers need to request language changes via support.

Customers cannot change language settings themselves.

28. What role can an external user have in Jira Service Management?

Agent

Jira Admin

Reporter

Project Admin

29. change status 'Escalated' to 'In Progress' when viewed by Jira users who are not agents

How many requirements can be satisfied in the workflow and only by a Jira administrator?

30. Which feature must be utilized to create a custom report in JSM?

Custom fields

JQL queries

Project roles

Automation rules

Page 4 of 6

31. How can an admin delete a request type in Jira Service Management?

From the project settings under Request Types

Directly from the issue navigator

Deleting is not possible; it can only be disabled

By contacting Atlassian support

32. Who can add watchers to an issue in Jira?

Only the project admin

Any user with the necessary permissions

Only the issue reporter

Watchers can only add themselves

33. What is the shortcut for creating a new issue in Jira?

Ctrl + N

Alt + C

Shift + N

None of the above

34. Which of the following is a focus of knowledge base reports in JSM?

Page views

Link clicks

Feedback ratings

All of the above

35. To find issues where the first response SLA was breached, use the JQL function _______.

SLABreached("First Response")

SLA("First Response") > 0

SLAExceeded("First Response")

SLADuration("First Response")

36. How do Jira admins configure language support for the Customer Portal?

By installing new plugins

Through the internationalization settings in Jira

Language support is automatically managed by Jira

By manually translating each page

37. Several service projects and knowledge bases in three cloud sites (acme, boxx, casa) are connected as shown.

Which additional connection can definitely be established by the project administrator?

Option A

Option B

Option C

Option D

38. You must embed a widget that allows your customers to raise requests and view knowledge base articles.

Your service project has the following configurations:

- Only logged-in users can raise a request.

- The request has a single select field to pick a product.

- Customers are able to attach screenshots.

- The knowledge base allows anyone to view articles.

Identify the necessary change to enable the use of the widget.

The portal must be login-free.

The single select field must be a text field instead.

Attaching screenshots must be disabled.

Knowledge base articles must be linked to the widget.

39. You connected a Knowledge Base to your service project and configured it as shown:

Which statement is true?

Searching the Help Center page displays all relevant articles, regardless of labels.

Filling out the 'Get IT Help' form shows only articles with the 'external' label.

Searching the Customer portal returns only articles with one of the configured labels.

Filling out the 'Travel Requests' form shows articles that have only a single label, 'travel'.

40. You've added a new issue type to a project.

How do you ensure relevant stakeholders receive notifications about it?

Update the project's notification scheme to include the new issue type

Create a new notification scheme for each new issue type

No action needed; new issue types use the default scheme

Send manual notifications for new issue types

Page 5 of 6

41. Which is a correct method to add request participants?

By the project admin only

Through a preset option on the request form

Customers can add participants themselves through the portal

Through a preset option on the request form and Customers can add participants themselves through the portal

42. The 'Time to Assign' SLA has a goal of 15 minutes for all issues in your project. You must configure a queue that shows tickets within 5 minutes of breaching the SLA but which have not breached it yet. Identify the correct JQL.

"Time to Assign" > elapsed("6m") AND "Time to Assign" = running()

"Time to Assign" < remaining("5m") AND "Time to Assign" = running()

"Time to Assign" < remaining("5m") AND "Time to Assign" != breached()

"Time to Assign" = elapsed("6m") AND "Time to Assign" != breached()

"Time to Assign" > remaining("5m") AND "Time to Assign" = running()

43. How is time logged on an issue in Jira?

Automatically when the issue is created

Manually, by entering the time spent on the issue details page

By emailing the project manager

Time cannot be logged in Jira

44. Which scenario is ideal for using an auto-close rule for incidents after 3 days of inactivity?

When incidents require immediate follow-up

When the team operates in multiple time zones

When customer feedback is not necessary

When resolving low-priority incidents that don't need follow-up

45. What is the significance of setting a project lead in Jira?

They have global admin rights

They are the default assignee for unassigned issues

They handle all external user queries

They manage the project budget

46. You were asked to build a queue for tickets that meet the following criteria:

- created within the last week

- 'Time to resolution' SLA is breached or has 4 hours remaining or less

Select the correct JQL query.

created >= -1w AND "Time to resolution" = remaining("4h")

created >= -1w AND "Time to resolution" <= remaining("4h")

created <= -1w AND "Time to resolution" <= remaining("4h")

created >= -1w AND "Time to resolution" <= remaining("4h") AND "Time to resolution" != breached()"

47. Valerie is working in a project created from the ITSM project template. She created an incident using an issue type, rather than a request type. Predict two effects of her decision. Choose two.)

The incident will not be shown in the default 'Open incidents' queue.

The incident cannot be upgraded to a major incident.

Request participants cannot be added to the incident.

The incident will not be shown in the default 'All open tickets' queue.

48. Which action can be performed as a bulk operation in the issue navigator?

Change assignees

Delete all issues

Clone issues

A and C only

49. Your company is preparing to implement Jira Service Management and has a list of requirements for email support in their first service project, HRSM. All of the requirements can be satisfied except for one. Identify that one requirement.

Allow customers to add anyone on the web as request participants when creating HRSM tickets through email.

Configure the HRSM email request type with two hidden fields; Labels and Priority.

Allow any email address from acme.com to create HRSM requests but block [email protected].

Allow customers to add error screenshots when creating HRSM tickets through email.

Connect two custom email accounts for HRSM; one from Google and one from Microsoft.

50. What is the first step to update the workflow status of an issue from the queue?

Select the issue

Send an email to support

Delete the issue and recreate it

None of the above

Page 6 of 6

51. Why would you add an article to multiple categories in a knowledge base?

To confuse the reader

To increase the article's visibility

To meet the system's minimum requirements

To use up extra storage

52. A company-managed service project has the two request types shown. Inge runs a bulk edit operation to change some issues from one request type to the other. When she views them on the customer portal, she discovers that their status changed.

Why did this happen?

The request types have different workflows.

The associated issue types have different workflows.

The request types have different status names to show customers.

The issue types have different issue security levels.

The request types have different display names in the Visible fields section.

ACP-420 Atlassian Managing Jira Projects for Cloud Exam Dumps

ACP-420 Atlassian Managing Jira Projects for Cloud Exam Dumps

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