GCP-GCX Exam Dumps - Genesys Cloud CX Professional Consolidated Exam - Free Latest Dumps for IT Certification Exams

GCP-GCX Exam Dumps – Genesys Cloud CX Professional Consolidated Exam

dumps2023-03-01T09:38:34+08:00

GCP-GCX is one for the Genesys Cloud CX Professional Consolidated exam, which tests your knowledge in three areas in Genesys Cloud CX: Contact Center Administration, Implementation, Reporting and Analytics. There are 55 questions in the real GCP-GCX exam, and you have 120 minutes to answer all the questions. The passing score for Genesys Cloud CX Certified Professional certification is 65%. The exam language is English. We provide the latest GCP-GCX exam dumps here. Free Genesys Cloud CX GCP-GCX exam dumps are below.

Page 1 of 4

1. Select the categories of Prompts in Architect. (Choose two.)

User

Data

System

2. You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.

Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

Resend the invite.

AddJohn to Genesys Cloud CX again so that a new invitation will be generated.

Submit a ticket to Genesys Cloud CX support.

Tell John to be patient and wait for the email to arrive.

3. Which of the following types ofinteractions can be configured for Recording Policies?

Call

Chat

Message

All of the above

4. What is the maximum limit for creating performance dashboards for private users?

5. Which of thefollowing routes interactions based on an algorithm that determines the best available agent for the interaction?

Architect

Automatic Call Distribution

Emergency Groups

Scheduling

6. Whichuser role is required to perform the deployment and installation of the Genesys Cloud CX organization?

Supervisor

admin

employee

User

7. Which of the following statements is NOT true regarding numbering plan?

It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.

Numbering planis also known as a dial plan.

Numbering plan can be added or modified based on the organizational requirements.

It has to be created manually.

8. Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

Availability

SIP Access Control

Outbound

Calling

9. Which Genesys Cloud CX featurepresents caller info to an agent and allows the user to update or collect the information?

Dialog boxes

Scripts

Toast pop-ups

IVR prompts

10. Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

Language

Roles

Skills

Queue

Page 2 of 4

11. Which of the following is NOT a Genesys Cloud CX Collaborate feature?

Text Chat

AIChat

Video Chat

Content Management

12. Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.

Which of the following attributes is used to determine the best available agent? (Choose three.)

Language skills

Additional attribute ratings

ACD skills

Time since last ACD interaction

Staffingrequirements

13. Select the features available in Genesys Cloud CXArchitect. (Choose three.)

Play pre-recorded messages

Convert text to speech

Configure queues

Create skills

Receive and route calls

14. Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?

Routing

Queue Management

Workforce Management

Reporting and Analytics

15. Which of the following components can be added to scripts? (Choose four.)

Visual BasicControl

Text

Call Flow

Checkbox

Web Page

Image

16. The license used by a user is determined by the permissions enabled in the roles assigned to that user.

True

False

17. Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

True

False

18. Which of following file formats are available to export a report? (Choose three.)

.doc

.xls

.txt

.docx

.xlsx

.pdf

19. Which of the following is not a Quality Management feature?

Evaluation Forms

Policies

Scheduling

Interaction Recording

20. User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

True

False

Page 3 of 4

21. To assign extensions to users, you must first__________.

Create a pool of extensions.

Buy the extension number from the carrier.

Add the extension to the dial plan.

Assign the extension to the user's phone.

22. Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allowhim to estimate their average handling time.

Which of the following options would help him perform his task?

Documents

Directory

Workspaces

Activity

23. Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

Workspaces

People

Queues

Groups

24. You cannot add variables to a script.

True

False

25. Which feature enables a voice interaction to interrupt an email interaction?

Utilization

ACD Skills

Emergency Routing

Scripts

26. Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

Public Interface Services

Core Services

Communication Services

Application Services

27. Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

Average Handle Time

Average Speed of Answer

After Call Work

Average Talk Time

28. Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

Languages

Medians

Skills

Index Ratings

Knowledge levels

29. Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.

What terminology is used to describe such calls?

IVR

Abandon

Flow-outs

Disconnect

30. Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.

In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

Place and receive both ACD and non-ACD calls.

Place ACD and non-ACD calls, but not receive.

Receive ACD and non-ACD calls, but not place.

Place and receive ACD calls; non-ACD calls can neither be place nor received.

Page 4 of 4

31. Which options can be configured when setting up a queue? (Choose two.)

Wrap-up Codes

ACD Skills

Utilization

Alerting Timeout

Inbound Flows

32. Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

Digital

Human Capital Management

Workforce Engagement

33. Which ofthe following best defines the performance view for Agents?

Used to monitor real-time contact center metrics.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average AC

Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

Used to view historical data only.

GCP-GCX Exam Dumps – Genesys Cloud CX Professional Consolidated Exam

GCP-GCX Exam Dumps – Genesys Cloud CX Professional Consolidated Exam

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