GCX-SCR Genesys Cloud CX: Scripting Certification Exam Dumps

Are you preparing for your GCX-SCR Genesys Cloud CX: Scripting Certification exam? Here, you can study Genesys GCX-SCR exam information. There are 60 Multiple Choice, Multiple Select, and True/False Questions in the real Genesys GCX-SCR exam, and you have 120 minutes to answer all the questions. The required passing score for the Genesys GCX-SCR exam is 65%. The available language is English. We provide the latest Genesys Cloud CX: Scripting Certification GCX-SCR exam dumps, which are valuable in your preparation. Free Genesys Cloud CX: Scripting Certification GCX-SCR exam dumps are available below.

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1. The ___________ tab in the right pane lists the errors in the script and helps you to locate them.

Validation

Actions

Debug

Container

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2. You can modify the data type of a variable once it has been created.

True

False

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3. Which of the following statements about templates in scripting are true? (Choose two.)

Script templates are entire scripts that have been packaged for reuse.

Use a component template when you create a new script.

A script template contains a single saved component such as text, or a layout of components such as a horizontal stack container.

Component templates are parts of a page that you can reuse in other scripts.

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4. Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer's first name on the script page. Help him by choosing the correct syntax.

{(Outbound.First Name)}

((Outbound.First Name))

Outbound.First Name

{{Outbound.First Name}}

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5. Using the ___ action in the call flow, you can transfer data to Scripts.

Get Participant data

Call data action

Set Participant data

Update data

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6. You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.

1) Associate a contact list with the script.

2) Create a Script.

3) Invoke the "Outbound Create Contact" action with appropriate variables.

4) Enable Outbound features.

2,4,1,3

2,3,4,1

1,2,3,4

2,4,3,1

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7. Select the categories of Prompts in Architect. (Choose two.)

User

Menu

Data

System

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8. Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.

It is not possible to share a script between the organizations.

Export the script templates from Org A and import them into Org

Export the scripts from Orq A and import them into Orq

Export the component templates from Org A and import them into Org

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9. Select the correct tab to add multiple pages to your script.

1

2

3

4

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10. You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.

Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

Resend the invite.

Add John to Genesys Cloud CX again so that a new invitation will be generated.

Submit a ticket to Genesys Cloud CX support.

Tell John to be patient and wait for the email to arrive.

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11. By default, Line Recording is disabled.

True

False

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12. Which of the following best defines the ACD evaluation method Best Available Skills?

Looks for the first available agent and ignores any skill requirements.

Matches the interaction to the first available agent who has all of the requested skills.

Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.

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13. Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

Architect

Automatic Call Distribution

Emergency Groups

Scheduling

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14. Which of the following attributes ensure that the interactions are routed to the most qualified agent?

(Choose two.)

Languages

Medians

Skills

Index Ratings

Knowledge levels

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15. What are the default roles that permit you to edit scripts? (Choose two.)

PureCloud User

Outbound Admin

Script Designer

Master Admin

Outbound Agent

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16. You cannot schedule a callback for more than 30 days in advance.

True

False

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17. Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

Consult Transfer

Invoke Secureflow

Blind Transfer

Schedule Callback

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18. What property should you enable for a variable whose value is to be saved to external storage?

Custom

Input

Output

External

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