Genesys Cloud CX: Architect Certification GCX-ARC Exam Dumps

dumps2023-05-24T10:22:31+08:00

Genesys Cloud CX: Architect Certification GCX-ARC exam basic information is useful in your preparation. There are 60 questions in the real Genesys certification GCX-ARC exam, and you have 120 minutes to complete all the questions. The required passing score for the Genesys GCX-ARC exam is 65%. The available language is English. We provide the latest Genesys certification GCX-ARC exam dumps, which are valid. Free Genesys Cloud CX: Architect Certification GCX-ARC exam dumps are below.

Page 1 of 3

1. Which of the following components can be configured to read and write data from a CRM?

Set UUI Data

Get Participant Data

Call Data Action

Set Participant Data

2. Select the types of scheduling available in Genesys Cloud. (Choose two.)

Manual Scheduling

Load based Scheduling

Automated Scheduling

All of the above

3. Which of the following feature is used to test the created flow before it goes live?

Validate

Publish

Test

Debug

4. You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

Use an outbound campaign to promote the product.

Use the directory feature for advertising the product.

Use the prompt feature to play the product details every time customer dials your contact center.

Use the data tables feature for advertising the product.

5. Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

Reports

Performance>Agents

Admin>Contact Center

Admin>Quality

6. Which speech recognition feature is enabled by default for new Inbound call flows?

Enable speech recognition for the entire flow

Company Directory speech recognition

Complete match timeout

Incomplete match timeout

7. How many ways are there to initiate a secure call flow?

Two

Three

Four

Five

8. What is the minimum value for the number of times to repeat a menu?

9. The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

The maximum capacity that an agent may handle simultaneously for each supported media type

The after call work time for each media type

The length of time that an agent may spend on each media type

The number of different media types that an agent may handle simultaneously

The media types that can interrupt current interactions that an agent is handling

10. Select all the possible measurements for the selection timeout of every menu. (Choose two.)

Hours

Minutes

Seconds

Milliseconds

Microseconds

Page 2 of 3

11. Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

Prompts

Schedule

Divisions

Decision

12. You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

Hold Music

Play Wait Time

Play Estimated Wait Time

Approximate Wait Time

13. Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

Username

Access ID

Password

ARN Number

Token

14. Which of the following components can be added to scripts? (Choose all that applies.)

Visual Basic Control

Text

Call Flow

Checkbox

Web Page

Image

15. The interaction may not route properly if the default language skill is not selected.

True

False

16. Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.)

Transfer

Transfer to ACD Flow

Transfer to Outbound Flow

Transfer to Flow

Hangup

Transfer to Secure Flow

17. Which definition matches the After Call Work option Optional?

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

18. Select the correct format for a literal string expression for the following sentence: He said, “I will schedule the meeting for the specific time zone with AM/PM settings”.

“He said, ' I will schedule the meeting for the specific time zone with AM \ PM settings’”

He said, I will schedule the meeting for the specific time zone with AM \ PM settings

“He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/””

“He said, " I will schedule the meeting for the specific time zone with AM \ PM settings””

19. If you navigate away from the page without saving the Script, you will not lose any work you have completed.

True

False

20. Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

Reports

Dashboards

Dynamic Views

All of the above

Page 3 of 3

21. Which of the following selects the interaction path and enhances the caller’s experience before agent assignment?

Prompts

Flow

DTMF

IVR

22. What would you select from the Performance menu to view real-time statistics for all active campaigns?

Scripts

Campaign Management

Outbound Campaigns

Schedules

Genesys Cloud CX: Architect Certification GCX-ARC Exam Dumps

Genesys Cloud CX: Architect Certification GCX-ARC Exam Dumps

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