Genesys Cloud GCP-GC-REP Free Updated Questions

Genesys Cloud GCP-GC-REP Free Updated Questions

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GCP-GC-REP exam is one of three required tests of Genesys Cloud certification. GCP-GC-REP exam is one for contact center managers, business analysts, and so on. If you are one of them, you can choose to take GCP-GC-REP exam. We just updated our Genesys Cloud GCP-GC-REP exam questions, which can help you test all the related GCP-GC-REP topics. Free Genesys Cloud GCP-GC-REP exam updated questions are available below.

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1. Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

2. Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

3. How many days does the report exist after you run it?

4. Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled .

How can he enable this report?

5. Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

6. While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

7. Which report calculates a Monthly Service Level?

8. Which view displays current metrics and information about the queues if you have a membership?

9. After the report gets deleted, you can download it from the archived list.

10. After Call Work for callback interactions is always.

11. Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

12. Rayan, as the supervisor, noticed some issues in the interactions handled by the agents.

He exported the Agent Metrics report for detailed statistics to troubleshoot the issue.

Identify the areas that would help him in resolving the problems. (Choose four.)

13. What will happen if too many reports run at the same time?

14. Select the available templates for adding widgets to a performance dashboard. (Choose four.)


 

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