New Updated CompTIA A+ 220-1001 Questions in March

1. Which of the following charging and data ports has a non-directional connector?

2. Which of the following connects a PC to its default gateway?

3. A network administrator must install a device that will proactively stop outside attacks from reaching the LAN.

Which of the following devices would BEST meet the organization’s needs?

4. A technician is setting up a VM for use in testing software deployments. The VM is offline, but the hypervisor is not.

Which of the following settings should the technician change to resolve this issue?

5. CORRECT TEXT

Laura, a customer, has instructed you to configure her home office wireless access point.

She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.

Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.

She requests that the default settings be changed to the following.

Wireless Name: HomeWiFi

Shared Key: CompTIA

Router Password: Secure$1

Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.

Laptop: IP Address 192.168.1.100

Hardware Address: 00:0A:BF:03:C4:54

Smartphone: IP Address 192.168.1.101

Hardware Address: 09:2C:D0:22:3F:11



INSTRUCTIONS

Configure Laura’s wireless network using the network adapter window.

If at any time you would like to bring back the initial state of the situation, please click the Reset All button.

6. DRAG DROP

Drag each mobile technology to the description of its use. Some answers will not be used.

7. A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms a with a smartphone that the corporate wireless network is available and can be accessed. the technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable.

Which of the following should the technician do NEXT to troubleshoot this problem?

8. A technician needs to call a user’s cellular provider to troubleshoot a network speed issue with the user’s mobile device.

Which of the following technologies is the technician troubleshooting?

9. Which of the following channels would commonly be used on an 802.11 wireless network?

10. A user’s laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down.

Which of the following is the MOST probable cause of the issue?

11. CORRECT TEXT

Ann, a local librarian, has had a previously used wireless access point donated to her. She has instructed you to configure this new wireless access point for her public library. Ann plans to allow anyone to connect to the access point without having to ask her for configuration information. Additionally, Ann knows that her neighbors have wireless network and wants to ensure that her network has the least likelihood of interfering with the other networks. Ann has provided you with the following information.

Wireless Name: Library

New Router Password: Secure$1



INSTRUCTIONS

Instructions: Select the Public Library in the diagram to configure the wireless network. Once the wireless network tabs are configured, select the save button. When you have completed the simulation, please, select the Done button to submit.

12. Which of the following technologies can be used for wireless payments?

13. Which of the following cable types should be used to connect a cable modem to a SOHO router?

14. The ability for new computers to be automatically connected to the network is provided by the:

15. A technician has been asked to fix a problem with a projector. The projector lamp turns off for brief periods during a demonstration. After the technician replaced the lamp, the problem continued with an added message that appears just before the lamp turns off.

Which of the following MOST likely need to be performed? (Choose two.)

16. An end user has signed up to use a web-based calendar application.

Which of the following solutions has the user purchased?

17. An employee’s mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used.

Which of the following should the technician perform FIRST to resolve the issue?

18. A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked.

Which of the following BEST address the customer’s concerns? (Choose two.)

19. About one week ago, access to files on a network server became significantly slower. Today, network files are completely unavailable. A technician is able to make a remote connection to the server.

Which of the following should the technician check NEXT?

20. A technician wants to block remote logins to a server.

Which of the following ports should be blocked?

21. A company offers several out-of-the-box computer configurations to its clients. A client requests several new computers for its newest location, which will be used by guests to check in upon arrival and fill out contact information.

Which of the following configurations would BEST fit this customer’s needs?

22. A client has three locations within city limits that need to be networked. Vendor network requirements for all three locations are a minimum of 1GB.

Which of the following are the types of networks that will MOST likely be used for internal office and office-to-office networking? (Choose two.)

23. An end user reports a printer error that states “Replace filament”. With which of the following types of printer is the end user MOST likely having problems?

24. A customer reports being unable to access email on desktop workstation, however, other office application are working. A technician determines the computer has an IP address of 169.254.1.10. The technician learns from the customer that the computer recently was moved across the room.

Which of the following troubleshooting steps should technician take NEXT?

25. Which of the following is designed to function BEST in harsh lighting conditions?

26. Which of the following cloud computing concepts allows scalable services to be provided to the client?

27. A technician is upgrading the RAM in a server-grade laptop for a company’s Chief Execute Officer (CEO). The CEO cannot afford any downtime.

Which of the following is the BEST type of memory module to purchase?

28. Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device. Both devices are powered on, but the mobile device fails to read the data from the wearable.

Which of the following will MOST likely fix this issue?

29. A user is connected to a docking station with an optical drive and is trying to back up personal files to removable media, but is encountering write errors.

Which of the following is MOST likely cause of the errors?

30. Several company users are frequently forgetting passwords for their mobile devices and applications.

Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

31. A user receives the following error message when powering on a computer:

Hard drive cannot be found.

A technician restarts the computer, and it boots the OS normally. Several days later, the user reports another problem, but rebooting the computer does not resolve the issue. The technician replaces the motherboard, keeping the same CPU, battery, RAM, and hard drive. The user cannot authenticate at the login screen.

Which of the following would BEST explain the causes of the problem? (Select TWO)

32. A technician would like to install an internal storage drive for a computer.

Which of the following cable connectors would MOST likely be used to transfer data? (Select TWO).

33. Which of the following peripherals would a company use to take inventory quickly and update price tags for products? (Choose two.)

34. A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not. After re-enabling the antivirus, which of the following is the NEXT best stop for the technician to take?

35. A technician is replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and power is connected. However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages.

Which of the following is MOST likely the cause of this issue?

36. Which of the following is an APIPA address?

37. Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device will have enough power for these events. She is concerned about wall outlet availability at the conferences and needs to continuously use her device for important updates.

Which of the following should a technician recommend to BEST accommodate Ann’s needs?

38. A technician is setting up a Windows mobile device for a user who had trouble reading text on a previous device, especially at night.

Which of the following adjustments would be MOST appropriate?

39. Whenever a user’s machine is turned on, a black screen appears prompting the user for an administrative password. The technician has no such password on file for this machine.

Which of the following steps should the technician take to resolve this issue?

40. A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of their removable hardware.

Which of the following devices would BEST meet the owner’s needs?

41. A technician has been informed that multiple users are receiving duplicate IP address warnings on their workstations, and they are unable to browse the Internet.

Which of the following server types should the technician log in to in order to resolve the problem?

42. In a virtual environment, which of the following allows all the VMs to have RAM allocated for use?

43. A customer wants to purchase a new home computer. The machine will mainly be used for internal browsing and streaming video, except on weekends when the customers’ son will use it to play games with friends.

Which of the following should the technician focus on to meet these requirements?

44. Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers.

Which of the following should the technician do NEXT?

45. An engineer is working at a remote site that does not have Internet access.

Which of the following features should the engineer use to connect a laptop to the Internet if hotspot functionality is unavailable?

46. The touch-screen feature on a Windows device has stopped working.

Which of the following should the technician check FIRST?

47. A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card.

Which of the following should me the technician do FIRST?

48. A technician is hired to install network cable in a crawl space running the length of a hallway. To do so without a fire code violation, which of the following types of cable should the technician run?

49. Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client’s configuration, Joe sees a valid SMTP server and port.

Which of the following should Joe check NEXT to resolve the issue?

50. Which of the following devices can utilize VLANs to secure networks?

51. An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OS’s running the various applications that the customer produces. The customer wants to minimize the investment in hardware.

Which of the following solutions should the technician recommended to BEST meet the customer’s requirement?

52. A technician is determining the specifications for a desktop computer that will be used at trade shows all over the world. The computer will have the maximum amount of RAM. The CPU, GPU, and storage will be typical of a business workstation.

Which of the following system parameters is the MOST important for the technician to consider when choosing a power supply?

53. A user printed several documents to a shared network copier and noticed that they have very faint color density. A technician investigates the issue and verifies that the printer had a maintenance kit installed recently.

Which of the following next steps will MOST likely resolve the issue? (Select two.)

54. CORRECT TEXT

The network administrator has changed the IP address of ComputerA from 192.168.1.20 to 10.10.10.20 and now Jane, a user, is unable to connect to file shares on ComputerA from ComputerB using the computer name.



INSTRUCTIONS

Using the available tools, resolve the connectivity issues.

After troubleshooting the issue, verify a successful connection.

If at any time you would like to bring back the initial state of the simulation? please click the Reset All button.

55. Which of the following resources in the MOST critical when using cloud file-storage synchronization applications?

56. Which of the following connector types is used to terminate household telephone cabling?

57. The graphics has an issue with printing certain files. The printer does not print the complete image on larger files. A technician verifies the network speed of the printer is set to 1GB and that regular text files print without issue.

Which of the following is the MOST likely cause of this problem?

58. Which of the following services provides the ability to resolve UNC to appropriate IP addresses?

59. A customer accidentally drops a laptop while it is charging. The next day, the customer notices the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on even though it is connected to the power adapter.

Which of the following components is the MOST likely cause of this behavior?

60. CORRECT TEXT

You need to configure your mobile device to send and receive electronic messages from your company.

You must use the company’s WLAN as all e-mail services are on default non-secure ports.

The company’s WLAN is broadcasting across the company for easier access. Both incoming and outgoing servers require login credentials.

Use the following parameters:

• Email address tech@techies com

• Password P@SSwOrd

• Pop techies com Port 110 Security. None

• IMAP techies com Port 993 Security SSL

• smtp.techies.com Port 465 Security: TLS

• Company SSID Techies

• Security WPA2

• Passphrase P@SSwOrd

• SSID is not broadcasted



INSTRUCTIONS:

Update the mobile device’s parameters to fit the criteria.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

61. A small business owner with a limited budget wants to host a company website and ERP applications in the cloud.

Which of the following would be the BEST cloud model to accomplish this task?

62. Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software.

Which of the following should the technician do to resolve the issue?

63. Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues.

Which of the following should a technician check FIRST?

64. A network administrator would like to increase network bandwidth to iGbps between two office buildings that are 0.5mi (805m) apart.

Which of the following would be the BEST solution?

65. An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chat activity while keeping in contact with the home office.

Which of the following would be the BEST recommendation?

66. A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct.

Which of the following configurations could cause the decreased performance?

67. Multiple users report that the network printer, which is connected through the print server, is not printing.

Which of the following should a technician do FIRST to remedy this situation?

68. A technician upgraded the memory on a server from two 8GB sticks to eight 32GB. The server memory is now at full capacity per the user guide. When the technician powers on the system, only 128 GB of memory is recognized by the OS and the BIOS. The technician decides to upgrade to the latest version of the firmware on the system, which does not help. Next, the technician installs the memory in sets of 64GB at a time. Each individual set of 64GB is fully recognized by the server.

Which of the following will not allow the server to recognize all of the memory installed at the same time?

69. A projector’s image begins to flicker during a presentation. The laptop display does not produce this issue.

When a technician changes the resolution on the laptop, the issue persists.

Which of the following is the NEXT step the technician should take?

70. An end user wants to have a second monitor installed on a laptop.

Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected?

71. Which of the following features will save the battery life of a laptop significantly if they are disabled? (Choose two.)

72. A server needs a RAM upgrade, and a technician has been tasked with retrieving the RAM from storage and then installing it.

Whish of the following is the BEST RAM type for the technician to retrieve?

73. A server administrator set up a VM to be used in a lab setting. A technician is setting up thin-client computers to access this VM.

Which of the following tasks are required to complete the project? (Choose three.)

74. A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity.

Which of the following is MOST likely causing the problem?

75. A customer’s laptop display has suddenly become very dim. The image of the display can only be seen with a bright, external light, as adjusting the brightness/contracts controls does not cause much change.

Which of the following components MOST likely needs to be replaced?

76. Which of the following terminates a coaxial cable?

77. A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources.

Which of the following is the MOST likely cause of the issue?

78. A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost.

Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)

79. Which of the following is used to connect a headset to a laptop?

80. Which of the following BEST describes the purpose of an IPv4 subnet mask?

81. A user has reported application connectivity problems to the network administrator. The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall.

Which of the following should the network administrator do NEXT?

82. A customer is using a cloud storage program that maintains a copy of local file on the cloud storage servers. The WF network is not very fast, and the customer users bandwidth intensive video streaming all day.

Which of the following parameters should be adjust to keep the cloud storage program from using too much bandwidth?

83. A technician is troubleshooting a Windows CAD workstation that is running slow. The computer uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on an identical workstation.

Which of the following should the technician perform FIRST to troubleshoot the problem?

84. A user’s smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems.

Which of the following is MOST likely the cause of the performance issue on the device?

85. The cloud model that represents a company maintaining some data in on-premise storage and some data in cloud-based storage is known as:

86. Which of the following peripheral types is MOST likely to be used to input actions into a PC?

87. The IT department recently upgrade client computer for the graphics department. A user reports the new computer has not worked since up. It , makes unusual sound when pressing the power button.

A technician verifies the power cable works and the computer is connected properly to both data and power. The monitor powers on but display the message NO source.

Which of the following BEST explains the cause of this problem?

88. Joe, a user, has purchased a new mobile device that uses a different OS than his previous one. Joe wants to copy his contacts and appointments from his corporate account without entering them manually.

Which of the following would be the BEST way for a technician to assist Joe?

89. A user logs on a PC and receives a message stating there is a duplicate IP address on the

network. After a system restart, the user notices the same error.

Which of the following is the MOST probable cause of the error?

90. A systems administrator receives a notification from the RAID controller that the RAID 5 array is degraded. Upon logging into the server, the administrator sees that on local disk 0, physical disk 2 has failed.

Which of the following is the BEST course of action to take to resolve the problem?

91. A customer asks a technician to help set up a specialized computing system for video editing.

Which of the following should the technician install on the workstation to BEST meet the

customer’s specifications? (Choose two.)

92. A technician is buying a PC that will host three VMs running at the same time with the current configuration. The technician believes there might be a need to run several additional VMs in the near future.

Which of the following resources would be the MOST important to upgrade to allow for the additional VMs?

93. A technician needs to routinely run scripting commands in Linux but does not want to walk over the server room every time to perform the task. The technician also travels between buildings and has a Windows 10 laptop with 4GB of memory and a fully partitioned 500GB hard drive.

Which of the following steps should the technician take to resolve this issue? (Choose two.)

94. Company management wants to be able to give users the ability to work remotely during periods of bad weather.

Which of the following should be enabled to allow the workforce to do this?

95. A technician replaced a broken LED screen on a mobile computer. The operating system can be seen perfectly on screen, but the touch screen is non-responsive.

Which of the following are the MOST probable root causes for the given failure? (Choose three.)

96. Which of the following devices performs forwarding decisions based on MAC addresses?

97. A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with statically assigned IP addresses. After setting up the network, the technician configures a server to provide IP addresses to wireless clients. During testing, the technician is unable to access the Internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway.

Which of the following should be technician check NEXT to resolve this issue?

98. A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics.

Which of the following configurations would correct this behavior?

99. A user is no longer able to browse the Internet after returning from vacation. The user is able to log in and navigate to the local intranet, but not to any outside sites. A technician pings a well-known website by name but gets no reply. The technician then pings its IP address and gets a reply.

Which of the following commands will MOST likely resolve the issue?

100. A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company’s corporate office. The technician identifies the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair.

Which of the following should the technician do NEXT?

101. A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard.

Which of the following connection types would the user MOST likely utilize to connect the video card to the motherboard?

102. The feature that allows users to store files in cloud-based when necessary, but can removed when space is freed up, is known as:

103. A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites.

Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)

104. Which of the following wireless standards is only capable of 5GHz frequencies?

105. After upgrading a smartphone’s OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it, Joe, restarts the smartphone, but the problem persists.

Which of the following should a technician do NEXT to restore the previous functionality?

106. A printer stops working in the billing department and cannot be repaired. A new printer has been ordered and a technician is tasked with allowing other users to print to the billing manager’s printer until the new printer arrives. The manager’s printer is currently used via USB connection, and there are no network jacks available for use.

Which of the following is the BEST way for the technician to allow access to the printer?

107. A laptop is connected to a conference room projector in extended display mode. The desktop icons appear normal on the laptop, but are disproportionate and illegible on the projector screen.

Which of the following should the technician check?

108. A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest

wireless network. However, when the user attempts to print to the printer, nothing happens.

Which of the following will resolve the issue?

109. Which of the following Ethernet cables would BEST support an application that requires a 600 Mbps throughput at the lowest price point?

110. Several computers are having network connectivity issues. Two of the computers are wired and are not having any issues. The technician verifies that none of the computers having issues have been assigned a static IP.

Which of the following should the technician check NEXT?

111. An administrator has configured a server to host virtualizes instances. The requirements of each VM must be able to scale automatically depending on peak and off-peak usage.

Which of the following terms BEST describes this type of cloud concept?

112. A technician is troubleshooting what appears to be a RAM issue on a PC.

Which of the following symptoms would indicate if this is a RAM issue?

113. A network administrator is attempting to access the firewall while inside the datacenter.

Which of the following peripherals must be connected to do so?

114. A technician is talking to end users about the specifications for an upgraded application server. The users of the application report that there cannot be any unscheduled downtime or data loss. Additionally, they would like the performance of the application to improve over the previous server in any way possible. The previous server running RAID 5.

Which of the following RAID solutions should be implemented in this scenario?

115. A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur.

Which of the following would be the NEXT troubleshooting step to perform?

116. A network administrator is troubleshooting a notebook that is not loading the local Windows 10 operating system. All the computers inside the company are installed using UEFI mode selected. The message on the screen shows a failed attempt to connect to a PXE server.

When requested, the end user reported trying to improve the computer’s speed by changing some BIOS configurations randomly.

Which of the following should the network administrator check FIRST inside BIOS?

117. A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.

Which of the following is the BEST way to proceed?

118. Which of the following is the MOST likely cause for a network PC to have an APIPA address?

119. Which of the following devices can be used to connect multiple devices within broadcasting to every network port?

120. A technician is setting up a printer for a small office that does not have an RJ-45 jack. The users’ computers are all in the same workgroup and are connected physically to the same network switch. The technician needs to make sure all users can print to the new printer through the switch.

Which of the following should the technician configure?

121. A technician receives a cellular from a manager. The technician is instructed to download a service manual directly from the Internet to a laptop. However, there is no WiFi signal or wired Ethernet.

Which of the following would be the MOST appropriate connections for the technician to use?

122. A technician is ordering a new motherboard and processors for a company email server. When reviewing the vendor licensing agreement, the technician sees that there is a flat per-socket licensing fee.

Which of the following motherboard/processor combinations should the technician order get the BEST performance while minimizing licensing fees?

123. A technician manually configured the wireless connection on the Chief Information Officer’s (ClO’s) new laptop so it can communicate with the network at the office. The CIO now is having trouble connecting to a guest WiFi hotspot While the device has a gateway address and says it is connected, the CIO cannot access company email.

Which of the following would BEST resolve the issue?

124. Which of the following is the main purpose of the +5VSB output of a power supply?

125. Which of the following devices is used to implement network security policies for an environment?

126. A user reports being unable to browse the internet. A technician believes the cause of the issue is related to DNS.

Which of the following should the technician perform NEXT?

127. A technician is configuring a new web server and must have over 10TB of fault-tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available.

Which of the following configurations would the technician MOST likely select?

128. A systems administrator is configuring a server to host several virtual machines. The administrator configures the server and is ready to begin provisioning the virtual machines.

Which of the following features should the administrator utilize to complete the task?

129. A user is having a problem with printing a specific document type.

The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints.

Which of the following should a technician do FIRST in troubleshooting the problem?

130. A customer wants to upgrade a PC’s internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid expanding again next year.

Which of the following BEST meets these needs?

131. A shipping department is having problems with its thermal label printer. Two columns on the left are not appearing on all labels.

Which of the following should a technician do FIRST?

132. During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to protect data cabling and equipment, a technician must make sure all racks are properly grounded.

Which of the following tools should the technician use to verify this has been completed?

133. Which of the following ports are used for secure sessions? (Select two.)

134. An ISP has notified a SOHO user of a usage increase on the user’s network. The user is concerned the WiFi network is being utilized by unauthorized users.

Which of the following would minimize the unauthorized use of the WiFi network?

135. A user connects a laptop to a docking station but is unable to see an image on the external monitor. The user tests the docking station USB ports, and they are working fine.

Which of the following should be done NEXT?

136. A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim.

Which of the following steps should the technician take to address these issues? (Choose two.)

137. Which of the following IEEE 802.11 standards includes the use of MIMO technology?

138. A workstation was just moved to a new work location without a surge protector. It was working the day before, but now the PC will not power on, the fans will not spin, and there are no signs of activity.

Which of the following should the technician do FIRST?

139. An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building.

Which of the following network types does this describe?

140. A customer recently moved a high-end graphics card from a known-working computer to a different computer. The computer works without issue when viewing email and web pages or when using certain applications. However, when a game with high-end graphics requirements is opened, the program will run for a few minutes before the computer shuts down.

Which of the following is MOST likely causing the problem?

141. A customer’s workstation will not boot A technician runs diagnostics on the system and discovers it is set up in a RAID 0 configuration, and a single SATA hard drive failed. The system was set up for Performance. Once repaired the customer request redundancy be built into the system and an increase in performance.

Which of the following describes how the technician should set up the new RAID configuration?

142. DRAG DROP

A customer, Ann, has requested two custom PCs, one to be used for gaming and the other to be used as a virtualization workstation for her business.

The gaming PC should support the latest games and gaming peripherals.

The virtualization workstation should be able to host several production virtual machines as part of Ann’s home business.



INSTRUCTIONS

Use the tabs at the top to switch between the PCs.

Objects should be placed on the appropriate slot/display areas and can only be used once.

All slot/display areas should be filled.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

143. Company management wants to give users the ability to work from home during periods of bad weather.

Which of the following would enable the workforce to do this?

144. Which of the following Internet connection types often terminates at a switching center and then requires the use of a different media for the last mile to the customer?

145. Some users are unable to access the Internet form their workstations.

A technician runs the ipconfig command on one of the workstations and sees the following:





The technician pings 8.8.8.8 and gets no response. Next, the technician pings 192.168.1.1 and gets no response. The technician is able to successfully ping an adjacent workstation but cannot ping the print server on the floor below.

Which of the following is the MOST likely cause of the Internet connectivity issue in the office?

146. A user wants to print a large job on both the front and back sides of the paper.

Which of the following settings should the technician advise the user to change in the printer settings?

147. A customer contacts the help disk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15%.

Which of the following components are the MOST likely causes the issue? (Select three.)

148. A technician is replacing the LCD panel in a laptop.

Which of the following components is MOST likely to be damaged accidentally during the repair?

149. CORRECT TEXT

The network administrator has changed the IP address of Computer A from 192.168.1.20 to 10.10.10.20 and now jane, a user, is unable to connect to file shares on Computer A from Computer B using the computer name.



INSTRUCTIONS

Using the available tools, resolve the connectivity issues.

After troubleshooting the issue, verify a successful connection.

If at any time you would like to bring back the initial state of the simulation? please click the Reset All button.

150. A developer has configured a new web application on a workstation using client-side virtualization. Despite working locally on the developer’s PC, other users on the network are not able to access the application.

Which of the following network configurations should the virtual machine be configured for to allow other users to access the application?

151. Which of the following cloud-based services gives customers the ability to scale resources as needed?

152. A technician is replacing the monitor on a PC. The new monitor has the same screen resolution as the previous one, but it is a different model. When the new monitor is turned on, the icons are displayed very largely.

Which of the following should the technician do FIRST to troubleshoot issue.?

153. A technician is connecting an LCD projector to a laptop. The image displayed by the projector does not align property with the top corners. The laptop screen is black, preventing the technician from changing the resolution settings on the computer.

Which of the following is MOST likely affecting the projector's display?

154. A company wants to protect its users from malicious websites but also provide the ability to log traffic in and out of the network.

Which of the following should the company place within its network to BEST protect its users?

155. An end user is building a small home media server. The user wants to be able to add and remove hard drives without powering down the server.

Which of the following should be enabled to allow for this?

156. A developer wants to add a Windows 10 64-bit VM with the minimum system requirements to a virtual host workstation. The virtual host is running Windows Server 2008 R2 and has 24GB of RAM, a 1TB hard drive, and a Gigabit Ethernet NIC with Cat 5e cabling.

The current configuration of VMs is as follows:

* Windows 7 VM with 4GB RAM and 200GB HDD

* Linux VM with 16GB RAM and 200GB HDD

* Linux VM with 2GB RAM and 100GB HDD

Which of the following should the technician recommend to the developer FIRST?

157. A technician Is selling up a VM to be used for testing applications in a sandbox environment. The technician selects quick setup to deploy the client with minimal configuration. The OS is Installed successfully; however, the VM locks up upon the first boot. The host device is operating normally.

Which of the following requirements should the technician review prior to making any changes?

158. Which of the following is a type of reversible connector?

159. Which of the following wireless networking protocols operates on the 5GHz band and provides data rates in excess of 750Mbps?

160. A technician is setting up a Windows 10 laptop as a kiosk at a retail store.

Which of the following account types would the technician MOST likely use to configure the machine?

161. A user has returned to headquarters from a remote office and is unable to connect a laptop to the office wireless network. After verifying that the user's laptop is permitted to connect to the headquarters wireless network, the technician should confirm

162. CORRECT TEXT

You need to configure your mobile device to send and receive electronic messages from your company.

You must use the company’s WLAN as all e-mail services are on default non-secure ports.

The company’s WLAN is broadcasting across the company for easier access.

Users must authenticate to the server with the same credentials in order to send and receive email.

Authentication should be enforced in the settings of the mobile device using the following parameters:

✑ Username: [email protected]

✑ Password: P@$$w0rd

✑ Outgoing server: mail.techies.com

✑ Incoming server: pop3.techies.com

✑ Company SSID: Techies

✑ Security Key: CA:FE:33:71:00



INSTRUCTIONS:

Update the mobile device’s parameters to fit the criteria and support the strongest encryption available.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

163. Joe, a user, wants his desktop RAID configured to allow the fastest speed and the most storage capacity. His desktop has three hard drives.

Which of the following RAID types should a technician configure to achieve this?

164. While on an airplane, a user wants to use wireless headphones to listen to music that is stored on a smartphone.

Which of the following should the traveler perform to use the headphones?

165. Which of the following is the minimum category cable that supports 1000Mbps speed?

166. A user reports trouble with the network connection on a workstation. The user was initially able to receive emails but received an error when trying to send messages. The user is able to authenticate to the domain successfully and can see data in the network shares.

Which of the following should the user perform FIRST when trying to resolve this issue?

167. A technician is selecting a projector for a conference room that always has a significant amount of light due to the building design.

Which of the following is the MOST Important property In this case?

168. Ann, a user, lost her mobile phone while traveling and discovered she did not have a backup of the flies on the phone After obtaining a new phone, Ann wants to ensure she has a backup of her phone In case she loses It again.

Which of the following is the BEST protection against the loss of phone data?

169. A user wants to add static storage to a laptop and is unable to physically take it apart.

Which of the following would be the BEST solution?

170. A small business owner wants 10 purchase a primer for the office. The owner needs the printer to be accessible from all workstations but not have functionality lied to one workstation. Purchasing additional computer hardware to support this objective is not an option.

Which of the following features should a technician recommend to support the owner's request?

171. An end user reports a Windows based PC just had a BSOD. The PC rebooted, and the user is now logged back in and working without any issues.

Which of the following should a technician check FIRST to begin troubleshooting?

172. A technician is repairing a laser primer because its print jobs have a narrow, faded line running along the length of the page from top to bottom. The faded line is always in the same place.

Which of the following will MOST likely resolve the issue?

173. Joe, a user, needs to have a notebook connected to a monitor, a mouse, and a keyboard when he is working at his desk. His notebook is not business class, yet is meets company policy for personal computers.

Which of the following should a technician install for Joe?

174. A user is configuring a mobile device to retrieve email from an ISP In the process of verifying the connection, the user receives a message stating the outbound connection cannot be completed.

Which of the following BEST describes the user's connection trouble?

175. A technician creates a VM in a public cloud to test a new application and then deletes the VM when finished.

Which of the following BEST describes this type of cloud environment?

176. Which of the following connectors would MOST likely be found on an RG-6 cable?

177. A user having difficulty using a personal all-in-one printer. When the user scans a single-page document in flatbed mode, the scan appears correctly: however, when using the printer’s document feeder, the scan has a vertical line going across the page.

Which of the following should a technician perform FIRST to resolve this issue?

178. A network administrator is looking for a cost-effective way to power a single network device over ..

179. A workstation needs to operate at less than 30% utilization while running several virtual desktops.

As a technician Is preparing to build the workstation, which of the following will ensure the requirements are met? (Select TWO).

180. Ann, a user, reports she cannot view any emails from last year on her new smartphone. A technician checks Ann's webmail and confirms emails are present in the Inbox on the account, but they are not available on her phone. The email server settings are configured correctly on the phone.

Which of the following steps should resolve the problem?

181. A customer purchased a device that can perform routing tasks, firewall tasks, deep packet inspection, and antivirus scanning.

Which of the following devices did the customer purchase?

182. An office worker requests dual-screen capability with a laptop.

Which of the following peripherals is required to fulfill this request?

183. A CAD PC is running, but it has fault lights that are illuminated. The PC has four disk drives in the drive enclosure One disk drive has a solid fault light, and another has a flashing fault light. The remaining two disk drives are green. The user was told the drives are hot pluggable.

Which of the following should a technician do FIRST to resolve the issue?

184. A user purchased a new laptop that has a built-in display. VGA connector, and DisplayPort connector When working at the office, the user only wants an extended desktop to display on two external analog monitors.

Which of the following is required?

185. A company wants to purchase new equipment for its help desk team. Team members work in a 24/7 environment and share desks with coworkers from other shifts. The company already has dual monitors set up on each desk but decides replacing the existing desktops with laptops would be the best business decision to support the mobility needs.

Which of the following laptop features or accessories would be BEST suited for this business environment?

186. Following a recent malware infection, a user is unable to access network shares from the local server. A technician verifies the device is able to connect to the Internet and the hosted email provider off-site. The technician also confirms the local server is online Additionally, a malware scar reports the user’s computer is clean.

Which of the following is the best NEXT step to troubleshoot the issue?

187. Which of the following is a common use for NAT?

188. A technician is installing virtualization software on the company developer’s desktop. The developer will need to run several VMs simultaneously.

The system is loaded with the Windows 10 OS and has the following specifications:

* i5 quad-core processor

* 4GB of RAM

* 256GB SSD

Which of the following should the technician upgrade on the system FIRST to meet the developer’s requirements?

189. Which of the following connectors is oval-shaped and used to connect to mobile devices?

190. Which of the following adapters may suffer signal degradation or data loss due to conversion?

191. A technician Is building out a small retail shop. The owner wants an the cash registers to remote Into a server in the back of the shop rather than running an OS locally.

Which of the following should the technician install for the registers?

192. Which of the following requires less current to provide the same amount of power to devices inside a PC?

193. A technician is troubleshooting a network that is experiencing inconsistent connections through one of the network drops in the board room. The technician wants to verify the integrity of the network run but needs to identify which cable comes from the board room. However, none of the network connections in the network room are labeled.

Which of the following are the BEST tools for the technician to use to identify the correct network run to troubleshoot? (Choose two.)

194. A systems administrator is troubleshooting a database server on a company LAN. Users are unable to run any database applications, but all workstations can ping the server with normal latency.

Which of the following should the technician do NEXT to resolve the issue while adhering to best practices?

195. Which of the following wireless networking protocols includes a standardized version of the technology known as beamforming?

196. A network administrator is deploying virtualization software to several desktop computers Some of the Installations fall because a processor function Is disabled In the computer's BIOS.

Which of the following functions should be turned on for the installation to succeed?

197. Which of the following protocols operates without a port number assignment?

198. An end user brings in a laptop that no longer charges. A technician troubleshoots the laptop and notices it works while the power adaptor is plugged in but shuts down as soon as it is unplugged.

Which of the following is the NEXT best step to resolve this issue?

199. CORRECT TEXT

Megan, the CEO, is unable to connect to the company’s network on her company-issued enterprise tablet when in the office, however, it works perfectly from home. All the corporate laptops are connected to the wireless network without issue. She has asked you for assistance in getting the device online.



INSTRUCTIONS

Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

200. An application developer has a high-end Windows 10 laptop, but the VM crashes when multiple applications are opened within it.

Which of the following should a technician configure to resolve the issue? (Select TWO).

201. A user notices the system clock is changed every morning. The computer is shut down daily. A technician checks the time zone and finds it is correct, and then checks the BIOS settings and finds the time to be incorrect.

Which of the following is MOST likely the problem?

202. A client needs to upgrade the hard drive on a laptop and would like one that is fast and has drop protection.

Which of the following is the BEST option for the client?

203. A customer is purchasing a gaming laptop and wants the maximum number of IOPS.

Which of the following hard drives should be installed in the laptop?

204. A technician configures a new printer to be accessible via a print server After setting up the printer on a Windows client machine, the printer prints normally However, after setting up the printer on a macOS client machine, the printer only prints garbled text.

Which of the following should the technician do to resolve this issue?

205. Users in a print room have a new high-end laser printer. They set the printer to print on both sides of the paper by default. They initiated several print jobs, but none of the jobs printed.

Which of the following settings should a technician check to resume printing?

206. A technician has built a custom workstation for an end user. The end user reports that the workstations ran for a few minutes and then crashed. When the user subsequently boots the workstation, it crashes much more quickly.

Which of the following did the technician forget to do when building the workstation?

207. Which of the following wireless network protocols only supports 5GHz?

208. A technician needs to run cabling from the patch panel to a new breakout box.

Which of the following should the technician use to connect the cable to the jack at both the new location and the patch panel in the network wiring closet?

209. Which of the following cable types is MOST likely used to connect an internal DVD drive?

210. A user has a red X In t2he taskbar on a VM where Internet connectivity is usually located.

Which of the following should be checked FIRST II all other operations are working normally on the VM?

211. A technician needs to build a cloud solution with the following parameters:

• Predictable cost

• Easy expansion of resources

• Ability to control every aspect of the environment

Which of the following would be the BEST solution for the technician to implement?

212. Which of the following offers the FASTEST download speeds for home users?

213. A company is concerned about the security of sensitive data on a laptop a user frequently takes off-site.

Which of the following enables hardware encryption to secure user data?

214. Which of the following BEST describes an email infrastructure that uses a local archive server cluster and publicly hosted email servers?

215. A user reports being unable to print to a network-based all-in-one printer. The issue consistently appears after power outages.

Which of the following should a technician perform to resolve the issue?

216. A technician sets up 100 VMs networked in a cloud environment.

Which of the following?

217. A workstation's RAM is being upgraded to 24GB. The system has six RAM slots supporting DDR4 dual-channel, with a maximum of 32GB total system memory.

Which of the following configurations will maximize system performance?

218. Which of the following networking protocols would be BEST track packages through a sorting facility?