PEGACPCSD24V1 Certified Pega Customer Service Developer 24 Exam Free Dumps

dumps2025-01-11T10:13:31+08:00

dumps Pegasystems Certified Pega Customer Service Developer 24 PEGACPCSD24V1 exam, PEGACPCSD24V1 exam dumps

PEGACPCSD24V1 is one for Certified Pega Customer Service Developer ’24 certification, which is for System Architects and Senior System Architects. There are 50 questions in real PEGACPCSD24V1 exam, and you have 1 hour 30 minutes to answer all the questions. The passing score is 65%. We provide the latest Certified Pega Customer Service Developer PEGACPCSD24V1 exam dumps, which are the best preparation material. Free Certified Pega Customer Service Developer 24 PEGACPCSD24V1 exam dumps are available below.

Page 1 of 5

1. Operational efficiency in a contact center can be improved by focusing on which of the following?

Increasing the number of agents

Optimizing call routing and handling times

Limiting the number of customer interactions

Reducing the number of communication channels

2. What is a fundamental best practice for designing composite interfaces?

Using multiple data sources without integration

Ensuring components are loosely coupled and reusable

Hardcoding component relationships

Ignoring user feedback during development

3. Which benefit is a primary advantage of using Pega Digital Messaging for customer interactions?

Increased manual intervention

Streamlined communication across multiple channels

Reduced need for automated responses

Limited customer reach

4. In Pega Customer Service, what is the benefit of using dynamic fields during case creation?

It reduces the need for case templates

It allows for real-time data updates

It minimizes user input errors by guiding data entry

It eliminates the need for data validation

5. Which Pega feature facilitates data integration by defining a common structure for data exchange?

Data Pages

Data Transforms

Integration Designer

Connectors

6. Which feature in Pega allows customer service representatives to dynamically adjust their conversation based on customer input?

Static script options

Predefined conversation flows

Dynamic script generation

Standardized response templates

7. What is the role of transaction management in ensuring data consistency during Pega data integration?

To manage user permissions

To ensure all data operations either fully succeed or fully fail

To automate data encryption

To define network protocols

8. Which method is best suited for configuring relationships between entities in Pega's Data Model?

Using encrypted keys

Defining primary and foreign keys

Implementing manual data entry

Creating user-defined scripts

9. What is the primary purpose of associating a service request with a specific customer account in Pega?

To streamline the billing process

To ensure accurate reporting and analytics

To facilitate personalized customer service

To assign the case to a specialized agent

10. Which of the following is a common challenge when creating insights in Pega, and how can it be addressed?

Data overload; addressed by limiting the number of data points displayed

Data inaccuracy; addressed by manual data entry

Limited user access; addressed by removing data security controls

Visualization complexity; addressed by using only text-based data

Page 2 of 5

11. What is an advanced technique for enhancing user experience in Pega applications?

Using static HTML without any interactivity

Implementing personalized user journeys using data analytics

Disabling keyboard shortcuts

Removing responsive design features

12. Which practices are recommended for optimizing user flow in Constellation UX? (Choose Two)

Reducing the number of steps to complete a task

Implementing flashy animations for all actions

Providing clear and intuitive navigation

Using multiple font styles and sizes

13. What is a recommended approach to organizing data on a Pega dashboard?

Group data by importance

Display all available data

Use a single chart for all data points

Avoid using visual aids

14. Which strategy should be used to ensure that composite interfaces in Pega are both user-friendly and efficient?

Minimizing the use of interactive elements to reduce complexity

Incorporating intuitive and easily accessible navigation

Designing each composite to function independently of others

Prioritizing aesthetic design over functionality

15. What is a critical first step when initiating a service request in Pega's case management system?

Assigning the case to an available agent

Validating customer data

Selecting the appropriate service request template

Setting the request priority

16. What are the primary benefits of Pega Digital Messaging for customer service? (Choose Two)

Reduced need for manual data entry

Improved cross-channel communication

Enhanced graphic design capabilities

Streamlined customer interactions

17. Which two configuration settings are critical for managing the lifecycle of a service request in Pega? (Choose Two)

Case locking mechanism

User login credentials

Case dependency management

Email template customization

18. Which configuration ensures that external storage is effectively integrated with Pega’s application data model?

Choosing a high-capacity hard drive

Defining API integration points

Configuring encryption protocols

Integrating with the application’s data model

19. How can Messaging AI be configured to improve customer service in Pega?

By setting up manual response rules

By defining custom AI models

By disabling automated workflows

By integrating with social media

20. Which of the following is essential when setting up an escalation policy for web messaging in Pega?

Defining the maximum wait time for customer responses

Setting up custom themes for chat windows

Enabling message archiving for compliance

Integrating third-party chatbots

Page 3 of 5

21. What are the key steps to configure Messaging AI for effective customer service? (Choose Three)

Training AI models with historical data

Setting up automated workflows

Configuring email templates

Monitoring AI performance

Disabling analytics tracking

22. Which of the following is a key advantage of using Pega Insights for reporting in a customer service application?

Improved data entry

Real-time data visualization

Manual report generation

Enhanced API integration

23. Which practices are crucial for configuring coexistence in Pega applications? (Choose Three)

Ensuring real-time data synchronization

Implementing manual data entry

Integrating with legacy systems

Defining user roles and permissions

Using data encryption protocols

24. Which component is essential for creating actionable insights in Pega?

Static data visualization

Automated alerts and notifications

Manual data processing

Complex user interfaces

25. Which activity is a key part of Pega’s approach to application development?

Defining business objectives

Coding from scratch

Implementing ad-hoc workflows

Ignoring user feedback

26. Which best practices should be followed when defining composite user interfaces? (Choose Three)

Modular design

Consistent styling

High reliance on manual data entry

Performance optimization

Avoiding the use of responsive design

27. What is the primary function of entities within the Common Data Model in Pega?

To manage user roles

To store and manage data objects

To define network protocols

To encrypt sensitive data

28. What is the role of Data Pages in Pega’s data integration framework?

To store user interface elements

To fetch and cache data for reuse

To manage user authentication

To log system errors

29. Which approach is best for organizing content within Pega Knowledge to improve accessibility and relevance?

Grouping content by author

Tagging content based on topics and frequently asked questions

Organizing content by creation date

Limiting content to the most recent entries

30. Which factor is crucial when setting up a classification model for email bots in Pega?

The color scheme of the email interface

The volume of emails processed per hour

The accuracy of email categorization

The integration with social media platforms

Page 4 of 5

31. What is the primary advantage of using Pega’s Modular Enterprise Reuse in a rapidly changing business environment?

It simplifies the user interface

It allows for quick adaptation to new business requirements

It eliminates the need for code reviews

It focuses on manual coding practices

32. What is a critical factor in configuring customer verification processes to ensure both security and user satisfaction?

Implementing a single, universal verification method

Balancing the number of verification steps with the user's ease of access

Prioritizing security over customer convenience

Using complex and lengthy verification processes

33. When designing composite tabs in Pega, what is a key consideration to enhance user interaction?

Loading all tab content at once to improve performance

Using a different navigation style for each tab

Ensuring that each tab loads content dynamically as needed

Displaying all tabs on a single scrollable page

34. What is an essential best practice when configuring suggestions for agents in a Pega Customer Service application?

Hardcoding all suggestions to ensure consistency

Regularly updating suggestions based on recent customer interactions

Limiting suggestions to only high-level management directives

Using static data from the initial system setup

35. Which methods are commonly used in UX research? (Select three)

Surveys

A/B testing

Focus groups

Cold calling

Usability testing

36. How does Pega’s Center-out architecture enhance scalability in enterprise applications?

By focusing on the user interface

By centralizing business logic and processes

By minimizing the use of reusable components

By restricting the application to a single platform

37. What is the primary reason for adopting Pega’s Center-out architecture in enterprise applications?

To prioritize frontend development

To ensure business logic and processes are central to the design

To reduce the number of external integrations

To enhance the visual appeal of the application

38. What are the primary value drivers for a contact center? (Choose Three)

Customer satisfaction

Average call duration

First call resolution

Operational efficiency

Number of new products developed

39. Which strategies are effective for enhancing the overall user experience? (Choose Two)

Regularly testing and updating the interface based on user feedback

Using jargon-heavy language to appear professional

Maintaining consistent and intuitive design elements

Limiting accessibility features to reduce complexity

40. What is an important consideration when creating composite tabs in a user interface?

Making each tab a separate page load

Ensuring seamless interaction between tabs

Using different themes for each tab

Avoiding the use of icons in tabs

Page 5 of 5

41. What best practice should be followed to ensure successful coexistence when integrating Pega applications with third-party systems?

Implementing manual data entry for critical processes

Using real-time data synchronization methods

Avoiding the use of APIs

Customizing all data exchanges manually

42. Which of the following are common data integration techniques? (Select two)

ETL (Extract, Transform, Load)

VPN (Virtual Private Network)

API (Application Programming Interface)

SQL (Structured Query Language)

43. What are the benefits of using pre-configured dialogs for customer service representatives? (Choose Two)

Consistent customer interactions

Increased call handling time

Enhanced compliance with company policies

Reduced need for training

44. What is the primary purpose of data integration in a Pega application?

To enable seamless data flow between systems

To improve user interface design

To enhance security protocols

To simplify coding tasks

45. How does the Common Data Model support data integration across different Pega applications?

By ensuring all data is stored locally

By providing a standardized data structure

By automating API creation

By enabling real-time data encryption

PEGACPCSD24V1 Certified Pega Customer Service Developer 24 Exam Free Dumps

PEGACPCSD24V1 Certified Pega Customer Service Developer 24 Exam Free Dumps

Share this post

Related Posts