Salesforce Certified Administrator Exam Dumps Questions

dumps2023-06-01T10:00:51+08:00

Salesforce Certified Administrator exam information is the first step for you to study for the test. There are 60 multiple choice/multiple select questions in the real Salesforce Certified Administrator exam, and you have 105 minutes to answer all the questions. The required passing score for the Salesforce Certified Administrator exam is 65%. The registration fee is $200. We have cracked the latest Salesforce Certified Administrator exam dumps questions, which are valuable in your preparation. Free Salesforce Certified Administrator exam dumps questions are below.

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1. The administrator for Cloud Kicks needs to give access to a new custom object with custom fields to more than one user.

Which two options should an administrator use to meet this requirement? Choose 2 answers

Add to manual sharing list

Assign permission set group to Users

Create a Permission Set

Edit organization-wide defaults

2. What data loss considerations should an administrator keep in mind when changing a custom field type from Text to Picklist? Choose 2 answers

There will be no data loss with use of a global value set.

Assignment and escalation rules may be affected.

Auto updates will be made to Visualforce references to prevent data loss.

Any list view based on the custom field is deleted.

3. Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages.

Which two steps should the administrator configure to meet this requirement? Choose 2 answers

Add a custom master-detail field for shoe designs on the Product object,

Create a custom object for shoe designs.

Use the standard object for designs.

Configure a custom lookup field for shoe designs on the Product object.

4. The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.

What tool should the administrator use?

Email-to-Case

Assignment Rules

Auto-Response Rules

Web-to-case

5. The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to ‘Audited’, they would like the system to automatically update the Audited date field on the account with today’s date.

Which tool should the administrator use to complete this automation?

Approval process

Formula Field

Flow Builder

Validation Rule

6. An administrator at Cloud Kicks wants to deactivate a User who has left the company.

What are two reasons that would prevent a user from being deactivated? Choose 2 answers

The use is part of a territory hierarchy.

The User is in a Custom hierarchy field.

The User is assigned in workflow email alert.

The User is the highest role in the role hierarchy

7. The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.

What dashboard component will effectively show this number and the proximity to the total goal as a single value?

Table

Stacked Bar

Donut

Gauge

8. Northern Trail Outfitters wants emails received from customers to generate cases automatically.

How should the administrator ensure that the emails are sent to the correct queue?

Utilize a flow to identify the correct queue and assign the case.

Use a custom email services to set the owner of the case upon creation.

Create an Escalation Rules to send cases to the correct queue.

Configure Email-to-Case so emails are delivered to the correct queue

9. An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should berestricted from deleting any records.

What should the administrator do to meet this requirement?

Assign the standard System Administrator profile to the analytical user.

Give the user View all access and assign them to the highest role in the role hierarchy.

Create and assign a custom profile with Delete access removed for each object.

Create and assign a permission set that includes Read, Create, and Edit access

10. CloudKicks (CK) stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object.

What should the CK administrator use to represent that Contact can be interested in multiple pieces of Merchandies?

Hierarchy column

Lookup filter

Formula field

Junction object

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11. Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.

Which two options should the administrator recommend to help simplify the process? Choose 2 answers

Add a path for stage to the opportunity record page.

Use a Kanban list view for Opportunity.

Configure an auto launched flow for Opportunity editing.

Create a simplified Opportunity page layout.

12. Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.

How should the administrator accomplish this?

Add the subject matter experts to a public group and give them access to records with a criteria based sharing rule.

Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts.

Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.

Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule

13. An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.

Which two ways should these folders be shared? Choose 2 answers

Share the R&D folder with Support Managers with Edit Access.

Share the Helpdesk folder with Support Agents with View access.

Share the Support Reports folder with Support Managers with Edit Access.

hare the Support Reports folder with Support Agents with View Access.

14. DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.

Which AppExchange item should help the administrator to meet the request?

Lightning Data

Lightning Community

Flow Solutions

Bolt Solutions

15. Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.

What should an administrator configure to provide these insights?

Campaign Hierarchy.

Campaign Influence

Map Custom Lead Fields

List Email Activities

16. Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.

Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available.

Search for licenses types in setup.

User Licenses Related List in Company information.

User Management settings in setup.

Usage based entitlement related list in company information.

17. The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.

What case management tools need to be utilized for this requirement?

Auto-response rules, Macros, Entitlements

Auto-response rules, Queues, Macros

Auto-response rules, Queues, Escalation Rules

Auto-response rules, Entitlements, Escalation Rules

18. The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was importance without errors even though several records had the value of Unrated in the Rating field.

How were these records added without error?

The Restricted picklist checkbox was unchecked.

Field-level security was set to Visible for all profiles.

A global picklist value set was used to populate the picklist.

The Add to All Record Types checkbox was selected.

19. The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce.

What should the administrator do to identify why the user Is unable to log in?

Review the login history for the user.

Check the attempted logins by running the setup audit trail.

Pull the password history to ensure the password policy was followed.

Reset the security token for the profile.

20. At cloud kicks sales reps use discounts on the opportunity record to help win sales on products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if three is a way to automate this time consuming task.

What should the administrator use to deliver this requirement?

Flow Builder

Approval Process

Prebuild Macro.

Formula field

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21. Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.

The VP of Sales requested that this information be accessible on the opportunity and available for reporting.

Which two options should the administrator configure to meet these requirements? Choose 2 answers

Customize Campaign Member Role.

Add the Campaign Member related list to the Opportunity page layout.

Customize Campaign Role.

Customize Opportunity Contact Role.

Add the Opportunity Contact Role related list to the Opportunity page layout.

22. The Support team at Ursa Major Solar prefers using split list views on the case homepage.

Occasionally, the team views shipments from another support application.

What should the administrator configure to allow the team to use the split list view?

Filter by a single shipment record type in the list view.

Include the Shipments tab on the app's navigation bar.

Split views are only available on standard objects.

Add the Manage List Views permission for support users.

23. An Administrator supporting global team of salesforce users has been asked to configure the company settings.

Which two options should the administrator configure? Choose 2 Answers

Password Policy

Default Language

Currency Local

24. An administrator needs to create a one-to-many relationship between two objects with limited access to child records.

What type of field should the administrator use?

Roll-up summary

Master-detail field

Cross Object formula

Lookup field

25. Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.

Which feature should an administrator use to fulfill this request?

Predefined Field Values

Global Value Picklists

Dependent Picklists

Validation Rules

26. Cloud Kicks need to be able to show different picklist values for sales and marketing users.

Which two options will meet this requirement? Choose 2 answers

One page layout, two record types, one picklist

Two page layouts, one record type, two picklists

Two permission sets, one record type, one picklist

One record type, two profiles, one picklist

27. The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity.

How should this be accomplished from the campaign keeping the associated campaign member history?

Delete the lead and create a new contact and opportunity.

Clone the lead and convert the cloned record to a contact.

Convert the lead from the campaign member detail page.

Add a contact from a campaign member detail page.

28. Customerservice accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.

How should the administrator configure this request?

Add the knowledge component to the page layout.

Add the Knowledge component list to the page layout.

Add the Knowledge related list to the page layout.

Add the knowledge related list to the record page

29. The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets.

What feature can be used to track this in Salesforce?

Lightning Usage App

User Report

Permission Set Groups

30. What should an administrator use as an identifier when importing and updating records from a separate financial system?

Auto-Number field?

External ID

Rich text field

Record ID

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31. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team? Choose 2 answers

Configure a flow to assign the cases to the queue.

Use assignment rules to set the queue as the owner of the case.

Add Cass to the existing queue as available object.

Create a new queue and add Cases as an available object.

32. The administrator at universal containers has a screen flow that helps users create new leads.

When lead source is “Search Engine”, the administrator needs to require the user to choose a specific a search engine from a picklist. If lead source is not “Search Engine”, this picklist should be hidden.

How should the administrator complete this requirement?

Assign a decision element to direct the user to a second screen to hold specific search engine only when a lead source is “Search Engine”.

Use an assignment element, one for when lead source is “Search Engine” and one for everything else.

Create a picklist for specific search engine, and set conditional visibility so that is only shown when lead source is “Search Engine”.

Configure a picklist for specific search engine, and use a validation rule to conditionally show only when lead source is “Search Engine”

33. Cloud Kicks (CK) needs a new sales application. The administrator there is an application package on the AppExchange and wants to begin testing it in a sandbox to see If it addresses CK's needs.

What are two considerations when installing a managed package in a sandbox? Choose 2 answers.

Any metadata changes to the package have to be recreated in production.

The installation link has to be modified to test.saiesiorcc.com.

Install for Admins Only will be the only Install option available.

The package will be removed any time the sandbox is refreshed.

34. Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.

How should an administrator solve for this issue?

Set temporary business hours for each time zone.

Adjust the currant business hours to accommodate the Eastern Time Zone.

Create one set of business hours per time zone.

Allow the reps to set business hours manually.

35. Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.

Which Solution Should be administrator suggest to meet this requirement?

Prebuilt Quick Texts

Prebuilt Email Templates.

Prebuilt Flow Templates.

Prebuilt Auto-Responses.

36. Which three aspects of standard fields should an administrator customize? Choose 3 answers

Picklist Values

Help Text

Field history tracking

Decimal Places

Field name

37. Ursa Major Solar offers amazing experiences for all of it employees. The Employee engagement committee wants to post updates while restricting other employees from posting.

What should the administrator create to meet this request?

Chatter Stream.

Chatter Broadcast Group

Chatter Recommendations.

Chatter Unlisted Group

38. Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.

How should the administrator recommend automating this business process?

Create a workflow rule with an outbound message.

Set up a scheduled process inProcess Builder.

Configure a scheduled flow in flow Builder.

Use a process to update the account when it is edited

39. The Client services and customer support teams share the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services team on the Lightning record page layout.

What should the administrator use to fulfil this request?

Sharing settings

Page Layout Assignment

Component Visibility

Record Type Assignment

40. Dreamhouse Reality just announced its new home concierge offering. This product is unlike anything the company has offered in the past and follows a different business model.

What Should the administrator Configure to meet this requirement?

Create a quick action.

Create a new approval process.

Create a new sales process.

Create a new Opportunity product.

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41. The Human resources department at Northern Trail outfitters wants employees to provide feedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.

How should an administrator configure the custom object to meet this requirement?

Uncheck grant access using Hierarchies.

Define a criteria-based sharing rules.

Set the default external access to private.

Configure an owner-based sharing rules.

42. An administrator at Cloud Kicks has a flow in production that is supposed to create new records.

However, no new records are being created.

What could the issue be?

The flow is read only.

The flow is inactive.

The flow URL is deactivated.

The flow trigger is missing.

43. Cloud Kicks has decided to delete a custom field.

What will happen to the data in the field when it is deleted?

The data in the field is stored for 20 days.

The data is permanently deleted.

The data associated with the field is required.

The data is restorable from the recycle bin.

44. Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain.

What type of relationship should the administrator make between Shipments and Account?

Shipments should have a lookup to Account.

Accounts should have a lookup to Shipments.

Shipments should have a master-detail to Accounts.

Accounts should have a master-detail to Shipments.

45. Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.

What should an administrator do to meet the requirement?

Enable Creation of Recurring Tasks.

Flow to create recurring tasks.

Workflow rule to create recurring tasks.

Turn on Recurring Activities.

46. Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.

which feature should an administrator configure to meet this requirement?

Case Scheduled Reports.

Case Dashboard Refreshes.

Case Escalation Rules.

Case Assignment Rules.

47. Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.

What should an administrator configure to meet these requirements?

Validation rules that ensure that users are entering accurate sales stage information.

Different page layouts that control the picklist values for the opportunity types.

Public groups to limit record types and sales processes for opportunities.

Separate record types and Sales processes for the different types of opportunities.

48. The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.

What should an administrator do to accomplish this request?

Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.

Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.

Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.

Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.

49. Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.

What should the administrator use to complete this request?

Use a record trigger flow.

Use a scheduled process builder.

Use a Roll-Up summary.

Use a scheduled flow

50. The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user’s manager. The administrator has been tasked with creating an approval process.

Which are two considerations the administrator needs to review before setting up this approval process? Choose 2 answers

Create a custom Discount field on the opportunity to capture the discount amount

Populate the Manager standard field on the sales users’ User Detail page.

Configure two separate approval processes.

Allow the submitter choose the approver manually.

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51. Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered been changing the source reports.

Which two actions should the administrator take to preserve the integrity of the source reports? Choose 2 answers

Create a new report folder with viewer access.

Move the dashboard to the user’s private folder.

Move the dashboard reports to the view-only folder.

Change the dashboard to be a dynamic dashboard

52. What are three characteristics of a master-detail relationship? Choose 3 answers

The master object can be a standard or custom object.

Permissions for the detail record are set independently of the master.

Each object can have up to five master-detail relationships.

Roll-up summaries are supported in master-detail relationships.

The owner field on the detail records is the owner of the master record.

53. Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.

How should the administrator configure Salesforce to meet this requirement?

Create a page layout for each category and filter the Lead Source field based on category.

Create a dependency between the Product Category field and Lead Source field.

Create business processes and record types for each of the three product categories.

Create a single business process, then create record types for each product category.

54. The administrator at Ursa Major Solar imported records into an object by mistake.

Which two tools should be used to undo this import? Choose 2 answers

Weekly Data Export

Mass Delete Records

Data Loader

Data Import Wizard

55. Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference.

Which two things should the administrator do to display the screen flow? Choose 2 answers

Create a tab and add the screen flow to the page.

use a flow element and add the screen flow to the record page.

Add the flow in the utility bar of the console

install an app from the AppExchange

56. The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.

What Should an administrator configure to meet this requirement?

Use Validation rule to trigger workflow to email to Lead.

Configure an auto response rule to email the lead.

Add a public group and process builder to email the lead.

Create an assignment rule to email the lead

57. The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce.

Which two solutions the administrator use to ensure users are able to do this? Choose 2 Answers

Enable creation of Recurring Tasks in Activity Settings

Disable shares Activities.

Add create Recurring series of Tasks field on Page Layouts

Turn on Task Notifications service.

58. An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.

What could cause this issue?

The Username is not a corporate email address

The username is less than 80 characters.

The Username is a fake email address.

The Username is already in use.

59. Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identify these new records from existing Leads.

What approach should an administrator take to meet this requirement?

Create a separate Lead Lightning App.

Define a record type and assign it to the interns.

Set up Web-to-Lead for the interns' use.

Update the active Lead Assignment Rules.

60. A sales rep has a list of 300 accounts with contacts that they want to load at one time.

Which tool should the administrator utilize to import the records to salesforce?

Dataloader.io

Data Loader

Manual Import

Data Import Wizard

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61. Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.

How Should the administrator configure this requirement?

Create three sales processes. Create three record types and one page layout.

Create one sales process. Create three record types and three page layouts.

Create three sales processes. Create three record types and three page layouts.

Create one sales process. Create one record type and three page layouts.

62. When a cloud kicks Opportunity closes, the company would like to automatically create a renewal opportunity.

Which two automation tools should an administrator use to accomplish this request? Choose 2 answers

Approval Process

Flow Builder

WorkFlow Rule

Process Builder

63. An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.

Which two prompts will happen when one of the users attempts to log in to Data Loader? Choose 2 answers

Users need to connect an authenticator app to their Salesforce account.

Users need to get a security token from a trusted network using Reset My Security Token.

Users need to download and install an authenticator app on their mobile device.

Users need to enter a verification code from email or SMS, whichever has higher priority.

64. The Administrator at Universal Container wants to add branding to salesforce.

Which two considerations should the administrator keep in mind? Choose 2 Answers

Only one theme can be active at a time, and a theme applies to the entire org.

Themes apply to salesforce classic and to the salesforce mobile app.

Up to 150 custom themes can be created, modified, or cloned from the built-in themes.

Chatter external users see the built-in Lightning theme only.

65. Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.

Which field type should an administrator use to capture coordinates?

Geolocation

Geofence

Custom address

External lookup

66. An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.

What should the administrator do to meet the deadline without increasing the budget?

Train someone on the sales and marketing teams to build dashboards.

Check the AppExchange for prebuilt Solution that can be easily customized.

Hire a Consultant to build the custom dashboards.

Build the dashboards manually to meet the deadline.

67. Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.

How should an administrator configure this requirement?

Add a Partner_Discount_c field to the Opportunity

Build separate reseller partner products.

Use a different Opportunity record type.

Create a separate PriceBook for reseller partners.

68. Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?

Object Permissions

App Permissions

Pig wide Defaults

Tab Settings

69. What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests? Choose 3 Answers.

Update the organizations chatter setting to allow approvals.

Enable the organizations Email approval response setting.

Specify initial submission actions within the approval process.

Add the Items to approve component to the approvers home page.

Create a flow to automatically approve all records.

70. Ursa Major Solar wants to automatically notify amanager about any cases awaiting a response from an agent for more than 2 hours after case creation.

Which feature should an administrator use to fulfill this requirement?

Assignment Rule

Case Escalation Rule

Omni-Channel Supervisor

Formula Field

Page 8 of 8

71. DreamHouse Reality needs to use consistent picklist value on a category filed on accounts and cases, with value respective to record types.

Which two features should the administrator use to fulfill this requirement? Choose 2 Answers

Dependent Picklist

Global Picklist

Multi-Select Picklist

Custom Picklist

72. The administrator at Ursa Major Solar has been asked to change the work Item and Project Custom Object Relationship from a master detail to a Lookup.

Which Scenario Could prevent the administrator from fulfilling this requirement?

A junction object is required to support the lookup.

The lookup field in all the records contains a value.

The Look-Up field is required for Saving Records.

Roll-Up summary field sexist on the master object.

73. Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field.

What feature should an administrator use to meet this request?

Detail Column

Bucket Column

Group Rows

Filter Logic

74. A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.

When using the Lead Conversion process, which two records can be Created? Choose 2 answers

Account

Campaign

Case

Contact

75. An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.

What are two considerations for this configuration? Choose 2 answers

IP address restrictions are set on the profile or globally for the org.

Assign single sign-on to a permission set to allow users to log in when outside the network.

Enforce Login IP Ranges on Every Request must beselected to enforce IP restrictions.

Restrict U2F Security Keys on the user's profile to enforce login hours.

Salesforce Certified Administrator Exam Dumps Questions

Salesforce Certified Administrator Exam Dumps Questions

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