Salesforce Communications Cloud Exam Online Dumps

dumps2024-03-07T10:23:39+08:00

The Salesforce Communications Cloud exam is easy for you to pass now. There are 55 multiple-choice/multiple-select questions in the real Salesforce Communications Cloud exam, and you have 90 minutes to answer all the questions. The required passing score for the Salesforce Communications Cloud exam is 65%. The registration fee is $150. We provide the latest Salesforce Communications Cloud exam online dumps, which are the latest version in the whole market. Free Salesforce Communications Cloud exam online dumps are available below.

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1. Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes.

How should a consultant design the orchestration for Mobile service?

Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL

Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back UR

Configure a Callout Orchestration item using the enhanced system interface

Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.

2. Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog.

Which entities must be migrated and in which sequence to accomplish the migration?

User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets

Users, Consumer Account, Billing Account, Service Account, Contacts, Assets

User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets

User, Person Account, Billing Account, Service Account, Contacts, Assets.

3. Universal containers want to include Product A every time they sell the bundle B. Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle.

How should a consultant configure the product in the system?

Configure the cardinality Min as 0, Max 1 and default as 1.

Configure the cardinality Min as 1, Max 1 and default as 1

Add an Auto Add rule to include product A with bundle B

Add a Recommendation rule for Product A when bundle B is added

4. Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers.

Which three option are technically feasible.

Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team’s flow expertize

Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.

Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.

Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team’s Flow expertise.

5. Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year.

Which two considerations should they take into accounts for this processing to be successful?

Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations

Only Migrate the assets needed when customers are trying to place MACD orders.

Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.

Only Commercial assets need to be present in salesforce to successfully process the MACD orders.

6. An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services.

What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

Downstream Order Item Scope

Top Order Item Scope

Order Item Scope

Account Scope

7. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

The product services sold can undergo future attribute changes

The Product sold is a device accessory such as phone case

The product/service sold is high volume, one time billing event, such as a pay per view

The product services sold will have child features added in the future

The product Service sold has a recurring charge

8. Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system.

What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel’s Communication Cloud.

Use Cart Based APIs

Use Digital Commerce APIs

Use CPQAppHandler Methods

Use EPC APIs

9. Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router’s barcode and enter the shipping tracking number of the router.

How should a Communication cloud consultant solve this requirement?

Configure a manual task Orchestration item that will launch a flow to enter the router’s barcode number and shipping tracking number.

Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router’s barcode number and shipping tracking number

Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router’s barcode number and shipping tracking number

Configure a Push Event Orchestration item that will receive the router’s barcode number and shipping tracking number

10. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows

• They often need to refer back to their documents for routine customer requests

• They are able to handle the majority of customer request themselves despite of current challenges

• Routine customer requests require many clicks and they want the new system to focus user experience.

One of the common MACD transactions is to increase the quality of the assets

What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents’ feedback while minimizing implementation efforts?

Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

Leverage the CPQ cart for all cases minimize the implementation effort

Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

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11. Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account.

What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix

Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems

Create Apex class and hook code to calculate the price and add as a step within the pricing plan

Create another matrix for OTC’s and add all the attributes from Account and product as input and price as Output.

12. ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document.

What Solution should a consultant recommend to meet the requirement above?

Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.

Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item

Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites

Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.

13. United Telecom has initiated high speed offerings on communication cloud after upgrading its network.

Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

Change of Plan

Apply Promotion

Modify Order

Disconnect and New order

14. Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before.

Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

Implement the router condition logic in the integration layer as callout task

Map all relevant information to the Customer Facing Service (CFS)

Use action type from fulfillment request lines in the callout condition task

Implement the router condition logic within decomposition layer with more conditions.

Use the Action type from Order items to the Decomposition Relationship Conditions.

15. niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion

Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract

Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote

16. During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards.

How should the consultant implement this requirement in Order Management with the least amount of configurations?

Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another

Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration

17. Universal containers (UC) provides internet service and recently purchased Industries order

Management (OM) licenses for their B2B use cases.

They have the following requirements:

• Product must be grouped during decomposition in order to send products to the billing system based on location

• After grouping the ordered items based on location, send the respective codes to same billing system for each location

Which three steps should a consultant take when designing a solution for these requirement?

Split the order into multiple order and group order items based on the service location

Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

Use the CPQ multisite feature and group the service locations and create orders for each group

After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

18. Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC’s website through DC APIs and once claimed, will give customers a 10% discount for three months.

Which options should a consultant configure to meet the requirement?

Discount

Promotions

Time Plan

Offering

19. Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product

Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory

Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.

Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product

20. ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same.

Which features should the consultant suggest to address the above requirements.

Discounts.

Adjustment using Context rules

Promotions

Customizations using CPQ Hooks

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21. An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

Accommodate the feature since otherwise business representative will not accept the iteration results.

Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

22. Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV.

How should consultant model have dedicated internet services and Ethernet across devices offers

Model the Ethernet access device as a child product of the dedicated internet service offer

Model dedicated internet service as a child product of the Ethernet access device offer.

Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.

Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added

23. ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines.

Which migration strategies should be opt?

Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.

Do not migrate legacy assets and leverage external objects within salesforce to access them

Coordinate migration readiness across regions and execute migration all at once to ensure consistency

Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.

24. Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM).

How should a consultant model with respect to the business internet offer?

Model the router technical product and decompose it from the business internet offer.

Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

Model the router as an attribute of the business internet offer with a default value of ‘included’

Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

Salesforce Communications Cloud Exam Online Dumps

Salesforce Communications Cloud Exam Online Dumps

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