ServiceNow Certification CIS-FSM Exam Online Dumps

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The ServiceNow Certification Implementation Specialist – Field Service Management CIS-FSM exam is designed to validate a specialist’s expertise in implementing the Field Service Management applications within the ServiceNow platform. The certification exam tests your ability to configure, administer and implement the ServiceNow Field Service Management suite. We have provided the latest ServiceNow Certification CIS-FSM exam online dumps, which are valuable for you to pass. Free ServiceNow Certification CIS-FSM exam online dumps are available below.

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1. A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

Reactive field service

Internal field service

External field service

Predictive field service

2. What field service model is used for maintenance at regular intervals?

Predictive

Project

Reactive

Planned

3. What state must a work order request be in to set dependencies for work order tasks?

Draft

Approved

Qualified

Waiting Approval

Awaiting Qualification

4. What do administrators use to create questionnaires for work orders and work order tasks?

Process Automaton Designer

Targeted Communication

Survey Designer

Assessment Designer

5. When can work order tasks be dispatched?

Parts have been sourced

Field agent is assigned

Customer books an appointment

Dispatch group is assigned

6. Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?

Outlook calendar

Agent calendar

Team calendar

Google calendar

7. Which operational role typically creates personal events for an agent's calendar?

wm_manager

wm_agent

wm_dispatcher

wm_admin

8. How are dispatch groups that can be selected from work order tasks filtered?

By Manager

By Location coverage

By Group type

By Group members

9. Where can dispatchers view real-time locations of agents?

Agent map

My task map

Manager map

Dispatch map

10. When using territory management, what can field service admins assign to an individual or group?

Skills

Parts

Routes

Locations

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11. When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?

Both tasks are automatically- reassigned

Both tasks are automatically assigned

A warning is displayed and dispatcher confirmation is required

The higher priority task is automatically reassigned

12. What state do work order tasks need to be in for dynamic scheduling to assign them?

Qualified

Ready for lispatch

Pending dispatch

Approved

13. In the context of time recording, “Out of office”, “Meeting”, and “Training” are examples of what?

Labor rate cards

Time sheet policies

Time worked categories

Standard rate types

14. What allows for more accurately tracking agent’s locations through mobile devices?

Geolocation

Work groups

Work order templates

Service level agreements

15. What feature reorders an agent’s tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?

Dynamic Scheduling

Route Optimization

Dispatch Workflow

Appointment Booking

16. What does it mean when you set a work order task as an upstream task?

The downstream task must he approved before completing an upstream task

The task must he completed before any downstream tasks can be started

The task is dependent on another work order request

The task cannot he started until any upstream tasks have been completed

17. What sets and enforces the order in which a single field agent or multiple field agents perform the tasks assigned to them?

Work Order Qualification

Circular relationships

Work Order Dependencies

Work order templates

18. Reactive, Planned, and Predictive are examples of what?

Work order templates

Field service products

Field service models

ServiceNow maturity levels

19. Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose four.)

Not a preferred customer

Type of work not preferred

Parts unavailable

Customer unavailable

Stalls mismatch

Schedule conflict

20. What can customer service agents use to create and view associated work order tasks for customer

cases?

Agent workbench

Service portal

Agent workspace

Dispatcher workspace

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21. What can field agents use to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action?

Time sheet portal

Worker portal

Resource workbench

Planning console

22. Field Service Management (FSM) is a solution for anything that uses which of the following? (Choose three.)

Problems

Skills

Locations

Time

Requests

Incidents

23. Location, skills, and availability are used to determine what?

The best field agent for a task

Customer preferred technicians

Work order qualification

Agent schedules

24. What phase in the baseline ServiceNow field service management process lifecycle immediately precedes the scheduling and dispatch phase?

Initiation

Qualification

Analyze and Improve

Delivery and Confirmation

25. What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?

A system properly

Unassignment constraints

Agent task rejection preferences

Multiple assignment rules

26. Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)

Notify - Twilio Direct Driver

Notification Preferences for Field Service

Push Notifications for Field Service

Field Service Management - Customer Experience

ServiceNow Certification CIS-FSM Exam Online Dumps

ServiceNow Certification CIS-FSM Exam Online Dumps

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