ServiceNow Certification CIS-SAM Exam Study Guides

dumps2023-02-02T01:39:20+08:00

ServiceNow Certification CIS-SAM exam study guides are the best material in the whole market. This CIS-SAM exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow SAM Professional application. There are 60 questions in the real ServiceNow CIS-SAM exam, and you have 90 minutes to complete the test. Free ServiceNow Certification CIS-SAM exam study guides are below.

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1. Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)

Expand and collapse tree links

List of all publishers

Software model compliance icons

Filter products

Compliance toggle switch

List of all publishers out of compliance

2. Reclamation rules can be applied to what types of software? (Choose two.)

Subscription software

End-of-life software

Blacklisted software

Installed software

Free-ware software

3. What list can include manual creation, remediation options, and reclamation rules?

Software Models Results

Blacklisted Installations

Removal Candidates

Software Usage

4. What is a first key step prior to uploading your entitlement import data via the ServiceNow-provided template?

Ensure you have filled out every field in the template file

Ensure the entitlement data is listed on the first tab of the template file

Ensure you have downloaded and used the latest version of the template file

Ensure you have the sam_user role assigned to you

5. A software model can have up to how many catalog items?

Unlimited

6. HOTSPOT

Match the type of result levels with the corresponding definition.

7. The license metric field is by default, displayed on which record form within ServiceNow?

Software Model

Software Allocations

Software Entitlement

Software Types

8. Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)

Service Mapping

HP UCMDB

Microsoft SCCM

ServiceNow Discovery

9. In order to write to the reconciliation results, a user would need the following role in ServiceNow: sam_reconcile_user

True

False

10. In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?

Transition

Create

Prepare

Initiate

All of the above

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11. By default, when is a product result generated for a licensable product after reconciliation?

Always, even if there are no software models defined for the product

Never

Only when there are software entitlements defined for the product

Whenever there is at least one software model defined for the product

Only when related entitlements have a cost identified

12. Client access is the right to use for a specific amount of time.

True

False

13. Once a weekly software content update adds lifecycle data to your instance, can it be deleted from the software model?

It can be deleted or deactivated

Yes, it can once accepted

It cannot unless the lifecycle stage is EOL

No, it cannot

14. What are the four tiers of software reconciliation results? (Choose four.)

Software License Metric

Software Product

Software Allocation

Software Entitlement

Software Publisher

Software Model

15. Which of the following describes Practical Management within the capability blueprint?

Improve management controls and drive immediate benefits.

Know what you have so you can manage it.

Improve efficiency and effectiveness through integration with other areas, such as request, procurement, and IT Service Management.

Achieve best in-class.

16. What product must you procure a separate license for in order to utilize Workflow and Client Software Distribution (CSD) to automatically install software on devices.

ITSM

Asset Management

Orchestration

Discovery

Deployment management

17. Once downgrade rights have been populated in the Downgrade Rights table, can they be deleted?

Yes, they can once accepted

They can be deleted or deactivated

They cannot until all associated allocations have been removed

No, they cannot

18. To run an on-demand reconciliation, which module would you navigate to?

Software Asset > Discovery > Run Reconciliation

Software Asset > Reconciliation > Run Reconciliation

Software Asset > Discovery > License Workbench

Software Asset > Reconciliation > License Workbench

Software Asset > Reconciliation > Run License Position Report

Software Asset > Discovery > Run License Position Report

19. For which of the following reasons could an installation be unlicensed at the Product Result level?

The software installation was not completed correctly due to an incorrect workflow set-up.

Software installation records are not associated with a software discovery model.

The software normalization process has not yet run.

The software discovery model is not mapped to the appropriate software model.

The software installation has not been fully reconciled

20. Which related list is NOT available from the software model on the License Workbench?

Unlicensed Subscriptions

Unlicensed Software Products

Removal Candidates

Remediation Options

License Metric Results

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21. Select the field attribute that indicates whether this product result is from the most recent reconciliation run.

Current

Last

Active

Latest

22. The goals of Software Asset Management include which of the following? (Choose three.)

Optimize spend

Rationalize business applications

Maintain compliance

Identify unauthorized usage

Support software audits

23. Which of the following license metrics require allocations in order to maintain compliance? (Choose two.)

Per Core

Per User

Per Named Device

Per Named User

Per Core (with CAL)

Per Application Instance

Named User Plus

24. Creation of a template can help facilitate future data imports and be reused to import and transform data.

True

False

25. As part of the software normalization process, software discovery models are normalized via which mechanisms? (Choose two.)

Fix script

Scheduled job

Business rule

Integration

Workflow

26. What table is populated with the content library data that is pulled from the content service?

samp_sw_package

cmdb_sw_product_model

sam_content_library

cmdb_ci_spkg

27. When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data?

‘Group by’ or ‘Stacked by’

‘Group by’ and ‘Stacked by’

‘Stacked by’

‘Group by’

28. During contract negotiations, what report could you run to gain visibility to products nearing end-of support?

Software Contract Lifecycle Report

Software Model Lifecycle Report

Software Licenses Report

Software Support Report

29. Which of the following features enables organizations to easily upgrade a standard version of their software to an enterprise version?

Software Entitlement

Software Edition

Software Assurance

Software Allocation

30. How often is the scheduled job for the normalization process run?

Nightly

Weekly

Every time Discovery is run

Nightly for new discovery models and weekly for all discovery models that do not have a status of normalized or manually normalized

Immediately for new discovery models and nightly for all discovery models that do not have a status of normalized or manually normalized

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31. When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data?

‘Group by’ or ‘Stacked by’

‘Group by’ and ‘Stacked by’

‘Stacked by’

‘Group by’

32. Software usage data can be imported utilizing:

Transform Map

Other Third Party Sources

System Center Configuration Manager (SCCM)

Manually

33. The license metric attributes related list contains metric values set in software entitlements, and is used for reconciliation (metric group, license metric, and software model combination).

True

False

34. In defining a Custom License Metric, in the Reconciliation Order field, the ‘metric rank priority’ number takes precedence.

Lower

Impact

Higher

WBS

35. For products monitored by System Center Configuration Manager (SCCM), what usage data point(s) are imported for reclamation analysis?

Number of Times Used

Average Use Time

Last Used and Total Usage Time

Last Used Only

36. Within Software Asset Management there are many key terms to understand, what is the best definition for Software Allocation?

One or more use rights assigned to a specific device or user.

Something acquired with use rights.

The process of normalizing a discovered software installation to standardized values.

Finding and recognizing software or a software feature on a device.

37. Discovery models may not be fully normalized until updated content is downloaded from the ServiceNow Software Content Library.

How do you determine if the content has been downloaded?

Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard.

Determine if the business rule “Create a Software Normalization Download” has been triggered yet or not.

Query the scheduled job reports to determine if the “Software Content Library Download” (samp_cds_download) job has completed yet.

Review the number of records in the samp_product_map table. If there are ~7,700 records in the table, the download has completed at least once.

38. What type of publisher lifecycle information does the Software Lifecycle report prioritize?

Information provided in the demo data

Information entered by the user

Information entered by the publisher

Information provided by the software library

Information provided by the publisher pack

39. You can view IBM, Microsoft, Oracle and VMware license metrics as part of ServiceNow standard baseline configuration features.

True

False

40. Within the ‘Run Reconciliation’ process, how can the reconciliation be grouped?

Country, Department, Corporation, Location, Account

Country, Department, Company, Region, Cost Center

Country, Business Unit, Corporation, Location, Account

Country, Business Unit, Company, Region, Cost Center

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41. What are the available actions associated with the Normalization Suggestions feature? (Choose two.)

Accept C updates the discovery model with suggested values

Reject C ignores the suggestion. The next time the scheduled job is executed, it will not pick the same package or rule that was rejected previously

Save C allows you to save the suggestion to review again later

Ignore C ignores the suggestion. All fields are updated to read only until the next time the job is executed with the same package or rule that was ignored previously.

Create C creates a discovery model with suggested values

42. Which of the following are valid on import errors (vs. after import) when using the automated entitlement import feature? (Choose three.)

Purchased rights should be greater than 0

The end date must be greater than the start date

Publisher Part Number and Software Model not found

Duplicate entry

Publisher Part Number already exists

43. When receiving software related to a purchase order in ServiceNow, which data point is mandatory?

Serial Number

Assigned To

Cost

License key

Asset Tag

ServiceNow Certification CIS-SAM Exam Study Guides

ServiceNow Certification CIS-SAM Exam Study Guides

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